Skilljar Blog

Salesforce Integration: How to Connect your LMS and CRM

Posted by Sandi Lin on Jan 21, 2015 3:21:14 PM

Since Skilljar's clients are often delivering customer-facing training, we are frequently asked about integrating our online training software with Salesforce. Salesforce is the leading Customer Relationship Management (CRM) system. Their flagship product, Sales Cloud, enables sales teams to easily organize and manage their potential customer pipeline.

(Although this article focuses on Salesforce.com, it is applicable to other CRM systems like Zoho CRM, SugarCRM, and Microsoft Dynamics.)

We've learned that the term 'Salesforce integration' can mean many things depending on the context. Here are 3 common use cases for connecting your LMS and CRM, along with how to automate training activities for each.

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Topics: LMS

New Feature: Analytics by Group

Posted by Sarah Southerland on Jan 20, 2015 3:16:19 PM

I love announcing new features! With our latest release, we can now deliver analytics for different groups of users, so trainers can review performance by group.

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Topics: New Features

5 Must-Read Articles on Video in eLearning

Posted by Sarah Southerland on Jan 14, 2015 12:43:09 PM

As the eLearning industry evolves, video is rapidly becoming the key format to demonstrate, engage and train online. As technology continues to develop, video content has never been easier to produce and access. In fact, one of our predictions is that video will become the dominant eLearning format in 2015.

Here are 5 helpful articles to inform you about using video in eLearning courses. From commentary on video as a training format to tips on how to create and deliver the best video content, these articles have you covered.

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Topics: Training, Instructional Design

New Feature: SCORM 1.2 Support

Posted by Sarah Southerland on Jan 7, 2015 5:44:26 PM

We are very excited to announce our newest feature: SCORM! With our newest feature, you can upload SCORM packages, register students (free or paid), deliver the course, and track completion and results. This includes content authored by tools like Adobe Captivate, Articulate Storyline and Articulate Studio. We wanted to take this opportunity to provide some details about SCORM and share some of our thoughts about the new feature, since it's a hot topic among the eLearning industry.


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Topics: New Features, LMS

The Guide to Customer Lifecycle Training [Free eBook]

Posted by Sarah Southerland on Dec 31, 2014 10:46:24 AM

Calling all content marketers, training managers and customer success executives who are interested in improving and expanding your programs. Have you considered offering customer lifecycle training?

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Topics: Training

Tips and Trends: Skilljar's Top Blog Posts of 2014

Posted by Sarah Southerland on Dec 24, 2014 10:28:50 AM

Today's post is a list of our most popular blog posts from 2014. I hope this list provides an easy way for you to find helpful articles we've shared in 2014 about the eLearning industry. We cover topics ranging from content production tips, to best practices as you plan your training strategy, to our thoughts on the latest eLearning trends.

It was fun looking back and putting this list together, and I hope it’s helpful for you.


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Topics: Training

Benefits of an Online Training Platform

Posted by Sandi Lin on Dec 16, 2014 5:42:17 PM

Because Skilljar specializes in powering self-paced online courses, we often get asked about the benefits of using an online training platform versus other types of customer support.

Many companies begin investing in customer success by creating support resources like the following:

  • A knowledge bank of support articles
  • How-to video tutorials on YouTube
  • Virtual webinars or office hours

These are all useful ways to help customers answer specific questions. However, offering training provides incremental benefits. We define "training" as including these additional elements:

  • Learner registration (whether public, private, free, or paid)
  • A structured sequence of content and learning objectives (curriculum)
  • Demonstration of knowledge through course completion, certification, a project, or an assessment.


The Benefits

Now that we've defined training, let's discuss the benefits of using an online training platform, above and beyond what what other types of support can provide.

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Topics: Training, LMS

Upcoming EU VAT changes for online courses

Posted by Sandi Lin on Dec 13, 2014 11:20:00 AM

On January 1, 2015, the EU is implementing new rules for how VAT is calculated on digital items sold to consumers, including pre-recorded (asynchronous) online courses. There is considerable confusion about what EU VAT changes will mean for online course providers. This post provides our recommendation for how instructors can comply with rule changes using Skilljar's course platform.

Disclaimer: We are not tax experts. Please consult your own advisor with questions and risks specific to your situation.

Credit: 401(K) 2013 via Compfight cc

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New Feature: Course Credits

Posted by Sarah Southerland on Dec 10, 2014 3:06:41 PM

With our newest addition to course settings, instructors can define the number of credits that a course is worth. This provides specific insight into the quantitative value that learners will gain from a course. This feature is especially important for the following training examples:

  • course hours for Continuing Education courses
  • course credits for state or court-mandated training
  • course points for any type of training utilizing gamification

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Topics: New Features

New Feature: Course Catalogs

Posted by Sarah Southerland on Dec 10, 2014 11:56:00 AM

We are very excited to announce our newest feature launch! With our newest feature, learners can easily find the courses they need by navigating through course categories.

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Topics: New Features

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