Skilljar Blog

Pam Dodrill Joins Skilljar as New VP Customer Success

Posted by Erynn Williams on Apr 26, 2017 5:30:00 AM

SEATTLE - Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that Pam Dodrill has joined the company as Vice President of Customer Success. As Skilljar continues to take on new clients and business partners, Dodrill will be leading the Customer Success team and playing a key role in achieving the company's long-term customer engagement goals.

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Topics: Skilljar News, Press Releases

[Webinar] Building a Customer Onboarding Program: The Keys to Success

Posted by Rachel Martinez on Apr 25, 2017 5:30:00 AM

Customer onboarding is crucial for SaaS companies looking to drive recurring revenue. It allows you to improve users’ time to value, which leads to increased renewals.

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Topics: Training, Webinars

Building a Business Case for Customer Training: Outline Your Pain Points

Posted by Erynn Williams on Apr 20, 2017 5:30:00 AM

We recently released the eBook "Building a Business Case for Customer Training." In this post, we will be sharing the first step to build an effective business case for customer training: outlining your pain points.

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Topics: Training, Customer Success

Skilljar Launches GoTo Integration to Support Instructor-Led Training Experiences

Posted by Erynn Williams on Apr 19, 2017 5:30:00 AM

Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that it has integrated with the complete GoTo family of products by LogMeIn. This new integration enables training organizations to automatically offer live, virtual and blended learning models using best in class tools, while maintaining a cohesive training experience for learners and instructors.

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Topics: Skilljar News, Press Releases

Training Tips: Showing the Value of Training to Others in the Company

Posted by Erynn Williams on Apr 18, 2017 5:30:00 AM

In this week's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "How do you show the value of training to other people in the company?

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Topics: Training, Customer Success, Training Tips

The Gamification Dilemma

Posted by Erynn Williams on Apr 13, 2017 5:30:00 AM

Instructional designers have one overarching goal: to create training that is engaging, interesting, and keeps learners coming back for more. Every decision they make is driven by the desire to create compelling content. And in the past few years, the training industry has been whispering about the latest buzzword: gamification. 

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Topics: Instructional Design, Creating Content

Ask a CSM: Q&A With Cherise Thielen, PayScale

Posted by Erynn Williams on Apr 12, 2017 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with Cherise Thielen, Customer Success Manager at PayScale.

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Topics: Customer Success, Ask a CSM

[New eBook] Building a Business Case for Customer Training

Posted by Rachel Martinez on Apr 11, 2017 5:30:00 AM

If you tell your executive team you’d like to expand your customer training program, they’ll likely have some concerns. If you don’t know how to respond – and if you can’t provide them with specific, measurable results – don’t be surprised when the answer is no.  

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Topics: Training, Advanced Topics

4 Onboarding Mistakes & How to Avoid Them

Posted by Linda Schwaber-Cohen on Apr 6, 2017 5:30:00 AM

*This post was originally published on the Amity blog. View the original post here

Let’s say your sales team closes a huge deal. Then one year later, that client decides not to renew. What went wrong?

If you’re not sure, it may be time to reexamine your onboarding process. Customer success teams in businesses with recurring revenue spend a significant portion of their time strategizing ways to get a leg up on churn using reactive approaches, without taking the proper steps to build success from day one. When implemented correctly, onboarding sets your customers up for success and can help your organization increase product adoption, decrease time to value and improve retention.  

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Topics: Training, Customer Success

Key Takeaways from the Learning Solutions Conference and Expo

Posted by Linda Schwaber-Cohen on Apr 5, 2017 5:30:00 AM

A few weeks ago, I had the opportunity to attend eLearning Guild's Learning Solutions Conference and Expo in Orlando. Session topics ranged from program design and project management to technology, content creation techniques, course development, and data and analytics. There was an equally large variety of professionals at the conference, from Instructional Designers, to Training Managers and Directors, to LMS admins.

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Topics: Training, Instructional Design, Creating Content

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