Skilljar Blog

5 Unique Features for Customer Training

Posted by Sandi Lin on May 1, 2015 12:31:39 PM

What makes customer training unique? When selecting an online training solution, it's important to work with a system that meets your needs, whether that's delivering an online college course, employee compliance, or externally facing training.

Online training solutions like HR systems focus on internal learners, such as employee training. Customer training serves such a different audience, that it requires very different features. At Skilljar, we primarily work with companies that are training customers, channel partners, community members, and 1099 contractors. Read on for 5 unique features to look for when delivering customer training.

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Topics: LMS

3 Benefits of Self-Paced Training for Customer Onboarding

Posted by Sandi Lin on Apr 30, 2015 11:56:39 AM

At Skilljar, our clients are typically looking to both scale and improve their customer onboarding process. "Customer" onboarding also refers to channel partners, 1099 contractors, and community members as well as direct customers. Training sessions are typically driven by customer success managers and delivered either in person or via live video conference using a program like WebEx.

There are many benefits of adding an on-demand, self-paced option for customer onboarding and customer training. Here are the top 3 benefits!

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Topics: Training

New Feature: Invite Admin Users

Posted by Sarah Southerland on Apr 20, 2015 3:16:15 PM

We've got another new feature for you! With our newest feature, you can easily invite new admin users to your dashboard to view analytics, as well as manage training. 

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Topics: New Features

Assigning Trainees to Analytics Groups

Posted by Sarah Southerland on Apr 17, 2015 3:46:00 PM

We've launched three new features to streamline the process for managing analytics groups. Our newest features enable new trainees to be automatically assigned to groups. You can still assign an existing trainee to a group, just as you could when we introduced the abilty for trainers to view analytics by group. But with our new features, you don't have to manage this process manually. In this article we look at three ways to automatically assign trainees to analytics groups.

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Topics: New Features, LMS

Registration for Online Training

Posted by Sarah Southerland on Apr 14, 2015 4:53:06 PM

The registration process for your online training is an important component of your training integration. It should be easy for learners to find and register for the courses they need. The process shouldn't require a lot of resources from your LMS admin to manage. Additionally, the registration process should support your company's unique needs. In this article, we look at four components of the registration process to consider as you plan your training strategy.

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Topics: LMS

What is Customer Success Software?

Posted by Sandi Lin on Apr 14, 2015 10:29:11 AM

Customer Success is a relatively new term among B2B software companies. It combines elements of account management, customer relationship management (CRM), onboarding, training, implementation, and support in order to help customers successfully adopt and use a product in the long-term.

Previously, customers bought software on multi-year license agreements that required heavy implementation. Once the contract was signed, it was very difficult and expensive to switch providers. In today's subscription economy, many B2B software companies have self-service billing options and customers are able to try many different options before signing up. With fewer human touchpoints and ever-decreasing transition costs, Customer Success has evolved as a practice to help companies proactively manage the health and retention of their customer base.

This article summarizes the different types of software that are commonly used by customer success professionals.

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Topics: Training, LMS

How to Budget for Outsourced eLearning Content

Posted by Sandi Lin on Apr 7, 2015 6:20:00 PM

In addition to finding an online training platform like Skilljar, companies frequently need to outsource some or all of their eLearning content creation. In this article, we describe general expectations for your content budget, based on different scenarios for outsourcing eLearning development.

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Topics: Instructional Design, Creating Content

Skilljar LMS Publishing Settings

Posted by Sarah Southerland on Apr 6, 2015 12:35:11 PM

Once you've created your training content and set up a course, you're ready for the next step: publishing! Publishing is the final step to make your course available for registration. Skilljar's robust publishing tool provides many options to meet your unique training needs. In this article, we review each of these different publishing options. So give yourself a pat on the back for finishing your content (that's the hardest part of the process!), and check out the options below as you get ready to publish your course.

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Topics: New Features, LMS

Skilljar LMS - Announcing New Features for April 1st

Posted by Sandi Lin on Apr 1, 2015 9:00:00 AM

It's April 1st and we're excited to launch some new features that are very much in-demand. Read on for the complete list!

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Topics: New Features

The Four C's of the Extended Enterprise

Posted by Sandi Lin on Mar 31, 2015 3:10:12 PM

According to TrainingIndustry.com, companies spend most of their training dollars (56%) on external audiences, not employees. External audiences are sometimes referred to as the "extended enterprise." However, this is not a commonly known term, even in the eLearning industry. So what types of trainees are part of the extended enterprise? We call them the Four C's - read on to learn more!

Photo by StockMonkeys.com / CC BY

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Topics: Training

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