Skilljar Blog

Ask a CSM: Q&A With Zach Hawley, InsightSquared

Posted by Danie Zaika on Aug 25, 2016 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with Zach Hawley, Senior Customer Success Manager at InsightSquared.

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Topics: Customer Success, Ask a CSM

Skilljar Launches WebEx Integration to Help Leading Enterprises Scale Virtual Customer Training

Posted by Danie Zaika on Aug 23, 2016 6:30:00 AM

Integration enables companies using Skilljar and WebEx to create seamless live training experiences

Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that it has integrated with the WebEx online meeting, web conferencing and videoconferencing platform. The technology solution enables seamless integration of Skilljar’s fast-growing customer training solution with the WebEx suite of collaboration and conferencing applications.

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Topics: Skilljar News

Meet Nico Alvarez, Sales Development Rep at Skilljar

Posted by Danie Zaika on Aug 18, 2016 5:30:00 AM


I'm very excited to welcome Nico Alvarez to the Skilljar team as our new Sales Development Rep! Nico recently finished his undergraduate degree and is eager to begin his career in technology sales.

Nico will be in charge of following up with and qualifying leads who are interested in learning more about the Skilljar platform, arranging demos between the prospect and one of our Account Executives. He'll be at the front lines of all future customer communication, and he's up for the big task!

Welcome Nico!

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Topics: Skilljar News, Meet Skilljar

Why Customer Support Is Important

Posted by Danie Zaika on Aug 16, 2016 5:30:00 AM

In our eBook released last month, we covered the typical roles you'd find on a Customer Success Team and why you need them. In this post, we'll specifically discuss Customer Support, why it's important, and the role it plays in the post-sale world.

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Topics: Training, Customer Success

Why You Need Professional Services

Posted by Danie Zaika on Aug 11, 2016 1:28:59 PM

In our eBook released last month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Professional Services and the role it plays post-sale.

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Topics: Training, Customer Success

[New eBook] Best Practices For Launching an LMS

Posted by Danie Zaika on Aug 9, 2016 5:30:00 AM

More and more companies are turning to web-based or software LMSes to deliver online training to their customers and partners, and it’s easy to see why. Integrating an LMS comes with a host of benefits for all involved– users get a streamlined learning experience and companies are able to exercise greater control over the delivery of training materials.

When launching a new platform to deliver training, there are a few key items to keep in mind. The best and simplest way to stay organized during this process is to follow the tried-and-true practices in this eBook. Keep reading for some important questions and areas of consideration when planning to launch an LMS.

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Topics: Training, LMS

Meet Linda Schwaber-Cohen, Training Manager at Skilljar

Posted by Molly Barber on Aug 4, 2016 5:30:00 AM

I'm very excited to welcome Linda Schwaber-Cohen to the Skilljar team as our new Training Manager! Linda comes from an education background and will be sharing her learned best practices to help our own customers be even more successful with their training programs.

We're also very excited to announce that Linda will be creating a brand new Skilljar learning center for our customers! She will be showing off all the bells and whistles of what Skilljar can do, and we're looking forward to leading the way our customers and other companies deliver customer training.

Welcome Linda!

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Topics: Skilljar News, Meet Skilljar

What Is Customer Marketing?

Posted by Danie Zaika on Aug 2, 2016 5:30:00 AM

In our eBook released last month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Customer Marketing and the role it plays post-sale.

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Topics: Training, Marketing, Customer Success

Meet Matt Buchan, Director of Finance at Skilljar

Posted by Sandi Lin on Jul 28, 2016 5:30:00 AM

I'm very excited to introduce Matt Buchan, our new Director of Finance and Operations at Skilljar! I had the great privilege of working with Matt while at Amazon, and am absolutely thrilled to be doing it again. There is an incredible amount of back-office operations at a rapidly growing SaaS startup - financial planning and analysis, data and metrics, forecasting, bookkeeping and controllership, accounts receivable and payable, payroll, invoicing, income and sales tax, not to mention all the other corporate functions (HR, IT, procurement, facilities, compliance, and more). In just 1 week, Matt has already taken over these responsibilities and is making an enormous impact.

Matt is originally from Seattle and has spent the last year on sabbatical traveling the world. I have also recently learned that he is "virtually unbeatable at Bananagrams," and as a former Jeopardy contestant and American Crossword Puzzle Tournament participant myself, I heartily accept the challenge!

Welcome Matt!

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Topics: Skilljar News, Meet Skilljar

What Is Customer Success Operations?

Posted by Danie Zaika on Jul 26, 2016 5:30:00 AM

In our eBook released this month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Customer Success Operations.

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Topics: Training, Customer Success

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