Skilljar Blog

Ask a CSM: Q&A With Lauren Berry, Simply Measured

Posted by Danie Zaika on Sep 27, 2016 6:45:30 PM

In this edition of our Ask a CSM series, we're chatting with Lauren Berry, Manager of Enterprise Success Management at Simply Measured.

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Topics: Customer Success, Ask a CSM

What Is An Instructional Designer?

Posted by Danie Zaika on Sep 27, 2016 5:30:00 AM

Earlier this month we released our new eBook "How to Build a Customer Training Team." We covered common roles found on training teams and why each one is important.

In this post, we'll specifically discuss the Instructional Designer role and why your team may need one.

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Topics: Training, Instructional Design

Escaping Help Center Hell: Onboarding Customers in a Stress-Free Way

Posted by Linda Schwaber-Cohen on Sep 22, 2016 5:30:00 AM

A new customer lands on your application and he’s ready to use it. He starts looking around and clicking buttons here and there. Maybe he even had a virtual training session with a member of your team last week, and he sort of paid attention as he was shown around the product. But that was then and this is now, and he’s not sure where to start, so he goes to your help center. Once he arrives, he’s greeted by hundreds of articles and has to search for something, but he doesn’t know what he doesn’t know. He’s stuck, frustrated, and now has the impression that your product is - gasp - “not intuitive.”

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Topics: Training, Creating Content, Advanced Topics

Meet Sara Robba, Customer Success Manager at Skilljar

Posted by Molly Barber on Sep 21, 2016 5:30:00 AM

I'm so excited to welcome Sara Robba as our new Customer Success Manager at Skilljar! Sara's already begun supporting our new and existing customers with onboarding and is helping us build out and scale our customer success plans as we continue to grow our team. Her excellent support skills combined with her drive of process improvement will help us become even stronger thought leaders in the customer training industry and I'm so excited to have her part of our success team!

Welcome Sara!

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Topics: Skilljar News, Meet Skilljar

Bill Lawler Joins Skilljar as New VP of Sales

Posted by Danie Zaika on Sep 20, 2016 7:00:00 AM

Seasoned SaaS Sales Leader to Direct Fast-Growing Revenue Team

Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that Bill Lawler has joined the company as Vice President of Sales. Lawler brings more than 25 years of experience in technology sales, most recently at Socrata. As Skilljar continues to take on new clients and business partners, Lawler will be leading the revenue team and playing a key role in achieving the company’s long-term growth goals.

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Topics: Skilljar News, Press Releases

What Does a Customer Trainer Do?

Posted by Danie Zaika on Sep 20, 2016 5:30:00 AM

Earlier this month we released our new eBook "How to Build a Customer Training Team." We covered common roles found on training teams and why each one is important.

In this post, we'll specifically discuss the Trainer/Instructor role and why your team may need one.

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Topics: Training

Skilljar Launches Business Intelligence Connector to Deliver Customer Training Insights

Posted by Danie Zaika on Sep 15, 2016 6:10:00 AM

Integration enables companies to analyze customer training and certification data using powerful business intelligence tools

Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that it has launched its Business Intelligence Connector. The technology solution enables companies to easily connect their internal business intelligence and visualization tools to the customer learning, training, and certification data hosted on Skilljar’s platform. Supported business intelligence tools include Tableau, Microsoft Power BI, SAP Crystal Reports, and more.

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Topics: Skilljar News, Press Releases

Why Your LMS Needs to Integrate With Salesforce

Posted by Sandi Lin on Sep 14, 2016 5:30:00 AM

At Skilljar, we understand that your business relies on Salesforce as the source of record for all customer data. Our Salesforce integration puts the LMS data you need right into your CRM, in real time, to increase your team’s efficiency and create a flawless customer training experience. When your team runs on Salesforce, you can accelerate results by seamlessly integrating your LMS and CRM, with the ultimate goal of improving your product adoption and long-term revenue.

In this blog post, we discuss the specific benefits of integrating your LMS with Salesforce.

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Topics: LMS, Integrations, Advanced Topics

Why You Need a VP of Training

Posted by Danie Zaika on Sep 8, 2016 5:30:00 AM

Earlier this week we released our new eBook "How to Build a Customer Training Team." We covered common roles found on training teams and why each one is important.

In this post, we'll specifically discuss the VP of Training and why your team may need one.

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Topics: Training

[New eBook] How to Build a Customer Training Team

Posted by Danie Zaika on Sep 6, 2016 5:30:00 AM


When fully scaled, many Customer Training teams provide multiple learning delivery options to best serve their customer base. In addition, training teams are sometimes responsible forother aspects of customer knowledge management, including community forums and help documentation.

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Topics: Training

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