Skilljar Blog

Training Tips with Dave Derington, Gainsight

Posted by

Rachel Martinez
Rachel Martinez on Sep 20, 2017 5:30:00 AM

In this edition of our Training Tips series, we asked Dave Derington, Gainsight's Manager of Educational Services, to share his insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

How Customer Training Fits Into the Sales Enablement Ecosystem

Posted by Skilljar team on Sep 19, 2017 5:30:00 AM

By: Cory Bray

In this guest post, Cory Bray talks about how he sees customer training fitting into the Sales Enablement Ecosystem, a framework that he and Hilmon Sorey outlined in their book, The Sales Enablement Playbook.

Most software companies pride themselves on making products that are easy to use. While most modern technologies incorporate a user experience that’s superior to those of past generations, that doesn't mean anyone can pick up a product with no guidance and be successful.

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Topics: Training, Customer Success

Announcing Your Guide to the B2B Customer Enablement Landscape

Posted by

Rachel Martinez
Rachel Martinez on Sep 13, 2017 5:30:00 AM

Customer enablement is a fast-growing function within B2B organizations. In fact, today’s customers expect their vendors to help them achieve business success, not just sell them a product. With the rise of the SaaS business model, customers can switch products much more easily than in the past, and vendors must now continuously earn their subscription renewals and expansions. For this reason, B2B companies must now provide a differentiated and effective customer success experience, or suffer the consequences of poor product adoption and ultimately churn.

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Topics: Training, Customer Success

[New eBook] 3 Ways to Create a Best in Class Training Plan

Posted by

Rachel Martinez
Rachel Martinez on Sep 12, 2017 5:30:00 AM

 School is officially in session, and midterms will be here before you know it! When the time comes, will your training plan make the grade?

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Topics: Training, Advanced Topics

Innovation (or Lack Thereof) in the LMS Industry

Posted by Sandi Lin on Sep 6, 2017 5:30:00 AM

If you’re unhappy with your LMS, you’re in good company. The Learning Management System (LMS) is one of the oldest and most hated categories in enterprise software. According to a recent report from the eLearning Guild, fully one-third of organizations are “dissatisfied” or “very dissatisfied” with their LMS. In addition, over half of organizations are planning to change their LMS within the next year, and 89% within the next three years.

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Topics: LMS

5 Must-Read Articles on Video in eLearning

Posted by

Rachel Martinez
Rachel Martinez on Sep 5, 2017 5:30:00 AM

*This post was updated on 9/5/17.

Video is rapidly becoming the key format to demonstrate, engage and train online learners. Don’t believe us? In a recent study, we found courses that have video have a 51% completion rate, while those that don’t have video were completed 36% of the time. And of course, as technology continues to develop, this type of content has never been easier to produce and access.

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Topics: Training, Instructional Design

Should eLearning be Free?

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on Aug 30, 2017 5:30:00 AM

It's true that eLearning programs facilitate customer education in a scalable and sustainable way. However, creating high-quality content is still time consuming, and training teams have a lot to consider when deciding whether to charge for these experiences. This post describes a few things to keep in mind if you're not sure whether you should provide free or paid content.

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Topics: Training

Back to School: 3 Steps to an A+ Customer Training Plan

Posted by

Rachel Martinez
Rachel Martinez on Aug 29, 2017 5:30:00 AM

*This post was updated on 9/19/2017.

It’s that time of year again...summer is winding down, which means students and teachers need to prep for the busy months of learning ahead. The same is true for customer training teams.

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Topics: Training, Webinars

Training Tips with Rita Patterson, Manager, Customer Education at PayScale

Posted by

Rachel Martinez
Rachel Martinez on Aug 23, 2017 5:30:00 AM

In this edition of our Training Tips series, we asked Rita Patterson, PayScale's Manager, Customer Education, to share her insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

The Importance of Customer Education Data

Posted by

Colin Spikes
Colin Spikes on Aug 22, 2017 5:30:00 AM

Data empowers businesses to transform decisions from ones based on gut instinct and status quo assumptions to data-driven processes, in which evidence is used to identify patterns and adapt program strategy.

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Topics: Training, Analytics

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