Customer onboarding is crucial for SaaS companies looking to drive recurring revenue. It allows you to improve users’ time to value, which leads to increased renewals.
If you tell your executive team you’d like to expand your customer training program, they’ll likely have some concerns. If you don’t know how to respond – and if you can’t provide them with specific, measurable results – don’t be surprised when the answer is no.
It would be great to hit the ground running from day one, but that isn’t always realistic – especially when your customer training team is facing significant roadblocks. For this reason, you may want to start small and grow your program in a sustainable way.
Many organizations are well aware of the benefits of customer training. And yet, they may still struggle to implement an effective program. Why is that?
On Thursday, February 23, Skilljar’s Training Manager, Linda Schwaber-Cohen participated in an AMA with SuccessHacker on “Training Strategies for Customer Success.”
The full transcript can be viewed here. But for those of you who are short on time, we’ve put together the following post, which has been edited for clarity and length.
Continue reading for a few key takeaways from the conversation.
In our latest study, we analyzed overarching content creation trends within the training space. The findings presented here can serve as a benchmark as you build out your own strategy.
So, you’ve taken the time to create compelling eLearning content. Why, then, are you still seeing such low course enrollment and completion rates?
In a recent survey, 45% of workers reported current training offerings aren’t relevant to employees’ daily responsibilities (source: Chief Learning Officer). Why is that? And more importantly, how can you address this issue within your organization?
*This post was updated on 2/15/2017
Looking to create a comprehensive customer training strategy? Don't worry; this might seem overwhelming, but the experts from Skilljar and SuccessHacker are here to help.
The eLearning industry is changing as organizations adapt to meet the needs of new students with new expectations. Today, most learners are looking for more than a passive experience; they want to be fully engaged in their training.