A Skilljar Love Letter

Posted by Skilljar team on February 14, 2019

How do I love thee CTP*? Let me count the ways.*Customer Training Platform

You support and you solve,

You scale and you plan.  

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Topics: Meet Skilljar

From Skilljar's CEO: 3 Keys to Unlocking a Successful Customer Education Program (Part 2)

Posted by Sandi Lin on February 12, 2019

At our inaugural customer conference in November, Skilljar Connect, we asked our customers for their thoughts on the essential steps that must be taken before the first piece of content is developed for a customer education program.  From the responses, there was one recommendation that consistently stood out:

“Start with the goal and then move backward. Training has to be easy and add value. Also, if it is not easily consumable, then no one will take it.”

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Topics: Customer Success, Training

[Webinar Recap] The Case for User-Level Onboarding in the Age of the Customer

Posted by

Laura Miller
Laura Miller on February 11, 2019

In last week’s webinar with Gainsight, Coastal Cloud and Conversica, our panelists shared their thoughts on the role of onboarding in customer success and addressed the need for user-level, rather than account-level onboarding.

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Topics: Webinars & Events

Skilljar Wins 'Best Learning System 2019' from Talented Learning

Posted by

Laura Miller
Laura Miller on February 6, 2019

We are thrilled to share that Skilljar has been awarded Best Corporate Extended Enterprise Learning System by industry expert John Leh of Talented Learning.

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Topics: Skilljar News & Press

[Case Study] How Zenefits Reduced Support Tickets by 5% with Customer and Partner Education Initiative

Posted by

Laura Miller
Laura Miller on February 5, 2019

The Zenefits People Platform brings everything HR into one radically simple, single app, putting benefits, payroll, and HR access in the pockets and at the fingertips of employees at America's small and mid-sized businesses. 

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Topics: Training, LMS

Gatsby's Got Nothin' on Us

Posted by

Laura Miller
Laura Miller on February 4, 2019

The Seattle streets may be covered in snow today, but the real winter party was this past weekend when the Skilljar team took to the speakeasy for a swanky evening of camaraderie. It was simply the bee's knees, the cat's meow and an all-around swell evening. 

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Customer Education Careers - February 2019

Posted by Skilljar team on January 31, 2019


At Skilljar, we are frequently asked for candidate referrals in customer education. Here's a quick roundup of open opportunities that have come our way (in no particular order). 

Have an opening you'd like us to post? Let us know at marketing@skilljar.com or in the comments!

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Topics: careers

[eBook]: Choosing the Right Technology for External Training

Posted by

Laura Miller
Laura Miller on January 29, 2019

Is your Learning Management System (LMS) optimized for customer and partner training?

Unlike internal training programs that fulfill Human Resources needs like compliance and performance management, external training programs focus on your customers’ and partners’ needs.

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From Skilljar's CEO: 3 Keys to Unlocking a Successful Customer Education Program (Part 1)

Posted by Sandi Lin on January 22, 2019

We recently had hundreds of customer education leaders in town for Skilljar Connect 2018. After the conference, I took some time to reflect on our journey and what distinguishes great customer education programs at companies such as MapR, Nintex, Procore, Quick Base, The Trade Desk, Zenefits and Zendesk.

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Topics: Customer Success, Training

[Webinar Recap] The New Formula for Customer Onboarding

Posted by

Laura Miller
Laura Miller on January 18, 2019

It’s no secret that product adoption is one of the most challenging aspects of the customer journey for customer success teams. In yesterday's webinar, Skilljar’s Product Marketing Manager, Linda Schwaber Cohen, and Checkr’s Head of Customer Education & Training, Adam Avramescu, dove into the need for companies to be thoughtful and strategic in their customer onboarding and education programs and explained why the key to product adoption is establishing value for customers early and often.

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Topics: Webinars & Events

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