Updates to Skilljar's Live Training

We know that Live Training is an integral part of many of our customers’ education programs, and that’s why we’ve been hard at work taking Skilljar’s Live Training capabilities to the next level! 

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4 Incentives for Completing Training

Trainers who focus on customer and partner education understand that their audience consists of busy professionals who are on-the-go. Unlike mandatory compliance training where employees are captive at their desks, customer training is an optional, yet critical activity that leads to faster product adoption and long-term success.

Creating compelling training content in bite-size, self-paced pieces is the first step to encouraging knowledge mastery. When course completion is an important goal (and it may not be in all contexts), we've identified four incentives that are successfully used to encourage customers and partners to complete training. Read on for the details.

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Topics: Training

3 Critical Questions for Maintaining Healthy, Satisfied Customers [Part III]

In the previous two posts, we discussed the importance of measuring time to value and analyzing support tickets as a means of regularly evaluating your Customer Education program. In this final post of the series, we’ll discuss one additional question to consider: What is the relationship between Customer Health and Customer Education at your organization?

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Topics: Training

Lions, Tigers, and Skillets, Oh My!

Summer is in full swing here in Seattle, and that means it was time for Skilljar to get out into the wild with our annual summer party! 

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Topics: Meet Skilljar

Without Adoption, Innovation is Pointless: 4 Trends that Make Customer Education a No-Brainer

Innovations are pointless unless people and organizations harness them to achieve their goals. While we may not be able to predict the future, that does not mean we should sit idly by as the tides of change wash over us. One of the most effective mechanisms to ensure customers are continuing to derive value from your innovative products and services is by investing in Customer Education. 

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Topics: Training

From Coding Master to Master Manager: An Interview with Chip Cressman, Engineering Manager

Laura: Tell me about your path to Skilljar - what were you doing before and how did you end up here?

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Announcing the Latest Course Series on Skilljar Academy: Marketing Fundamentals

At Skilljar, we don’t just talk the Customer Education talk, we walk the walk. That’s why we’re thrilled to announce that a new course series, Marketing Fundamentals, is now available on Skilljar Academy, our very own customer training platform. 

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Topics: Skilljar Academy

3 Critical Questions for Maintaining Healthy, Satisfied Customers [Part II]

In our previous post, we discussed evaluating your Customer Education program based on your company’s average time to value (TTV) by looking at this data from multiple perspectives. In this post, we will delve into an area primed for inter-departmental collaboration and optimization: support tickets. 

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Topics: Training

Meet Damani, Skilljar's Internal Customer

Your title is Customer Training Manager, but you’re also known as Skilljar’s internal customer. What exactly is your role at Skilljar?

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Topics: Meet Skilljar

Assessing the Health of Your Customer Education Program using Training Data

Customer acquisition is often viewed as the primary driver of growth at many companies. However, there are several trends, the rise of the subscription business model being one, that are challenging this belief. As SaaS becomes the dominant model of software delivery and consumption, it’s becoming evident that customer retention and expansion are of paramount importance. By some estimations, it can cost five times more to acquire a new customer than keeping an existing one. 

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