How do I love thee CTP*? Let me count the ways.*Customer Training Platform
At our inaugural customer conference in November, Skilljar Connect, we asked our customers for their thoughts on the essential steps that must be taken before the first piece of content is developed for a customer education program. From the responses, there was one recommendation that consistently stood out:
“Start with the goal and then move backward. Training has to be easy and add value. Also, if it is not easily consumable, then no one will take it.”
In last week’s webinar with Gainsight, Coastal Cloud and Conversica, our panelists shared their thoughts on the role of onboarding in customer success and addressed the need for user-level, rather than account-level onboarding.
Topics: Webinars & Events
We are thrilled to share that Skilljar has been awarded Best Corporate Extended Enterprise Learning System by industry expert John Leh of Talented Learning.
Topics: Skilljar News & Press
[Case Study] How Zenefits Reduced Support Tickets by 5% with Customer and Partner Education InitiativeLaura Miller on February 5, 2019
The Zenefits People Platform brings everything HR into one radically simple, single app, putting benefits, payroll, and HR access in the pockets and at the fingertips of employees at America's small and mid-sized businesses.
The Seattle streets may be covered in snow today, but the real winter party was this past weekend when the Skilljar team took to the speakeasy for a swanky evening of camaraderie. It was simply the bee's knees, the cat's meow and an all-around swell evening.
At Skilljar, we are frequently asked for candidate referrals in customer education. Here's a quick roundup of open opportunities that have come our way (in no particular order).
Have an opening you'd like us to post? Let us know at firstname.lastname@example.org or in the comments!
Is your Learning Management System (LMS) optimized for customer and partner training?
Unlike internal training programs that fulfill Human Resources needs like compliance and performance management, external training programs focus on your customers’ and partners’ needs.
We recently had hundreds of customer education leaders in town for Skilljar Connect 2018. After the conference, I took some time to reflect on our journey and what distinguishes great customer education programs at companies such as MapR, Nintex, Procore, Quick Base, The Trade Desk, Zenefits and Zendesk.
It’s no secret that product adoption is one of the most challenging aspects of the customer journey for customer success teams. In yesterday's webinar, Skilljar’s Product Marketing Manager, Linda Schwaber Cohen, and Checkr’s Head of Customer Education & Training, Adam Avramescu, dove into the need for companies to be thoughtful and strategic in their customer onboarding and education programs and explained why the key to product adoption is establishing value for customers early and often.
Topics: Webinars & Events