In this edition of our Training Tips series, we asked Rita Patterson, PayScale's Manager, Customer Education, to share her insights and tips about training customers!
It’s onboarding time -- the most critical time in the relationship with your customer! They don’t really know you or your product yet, their hopes are high and it’s important to exceed expectations.
Topics: Training, Customer Success
In this month's edition of our Training Tips series, we asked Smartsheet Product Training Manager, Lynn Juve, to share her insights and tips about training customers!
Topics: Training, Customer Success, Training Tips
In this edition of our Ask a CSM series, we're chatting with Adam Pifer, Customer Success Manager at Outreach.
Topics: Customer Success, Ask a CSM
In this month's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "How do you keep students engaged in training?"
Topics: Training, Customer Success, Training Tips
In this edition of our Ask a CSM series, we're chatting with Erin Phelps, Senior Manager of Customer Success and Retention at Cvent.
Topics: Customer Success, Ask a CSM
Skilljar’s Training Manager, Linda Schwaber-Cohen, had the opportunity to write an article for Training Industry Magazine titled “How to Create Learning Pathways That Scale.” We wanted to take a moment to share some of her insights and easy steps for creating clear paths for success! The article was originally published here.
Topics: Instructional Design, Course Management, Customer Success
Each year, managers and senior leadership in training organizations at technology companies come together to learn from each other and share ideas. They do this thanks to CEdMA, the Computer Education Management Association. I had the pleasure of attending the first day of this year’s CEdMA Training Leadership Conference in Santa Clara, California, where Skilljar was a sponsor.
Topics: Training, Customer Success, Webinars & Events
Last week I had the opportunity to attend Gainsight’s Pulse conference. I always love to attend this conference because Gainsight has done a great job of building a community around Customer Success and the topics covered are all dear to me. Customer Success as an industry is relatively young, so you find real passion in the presentations and conversations. It’s a group of customer focused professionals who still get to experiment with their approach and stay on the leading edge of building phenomenal customer experiences based on business outcomes. There is so much great information to share!
Topics: Customer Success
In this week's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "What do you think the most effective type of training is and why?"
Topics: Training, Customer Success, Training Tips