Skilljar Blog

[Infographic] Educated Customers: Better Bottom Line

Posted by

Rachel Martinez
Rachel Martinez on Jun 20, 2018 5:30:00 AM

If you’re a customer training professional, you may understand that the right training strategy can have a huge impact on your company’s bottom line. But, do you have relevant data to present to senior leadership? To build an effective business case for customer training, you need more than just anecdotal evidence.  

This infographic can help. Did you know:

  • 28% of deployed software goes unused?
  • 71% of B2B customers are indifferent or actively disengaged?
  • 80% of enterprise training is still done in person, but often with enormous travel and facilities expenses?
Read More

Topics: Training, Analytics & Metrics

[Panel Discussion Recap] Customer Education: a Driver for Engagement & Retention

Posted by

Rachel Martinez
Rachel Martinez on Jun 19, 2018 5:30:00 AM

*This post was updated on 6/18/18

In our latest webinar, a panel of experts from Avalara, Chromatic Content, and Quick Base shared their insights around driving engagement and retention through customer education.

Continue reading for a few key takeaways:

Read More

Topics: Webinars & Events

Customer Education Business Models: What You Need to Know

Posted by

Rachel Martinez
Rachel Martinez on Jun 13, 2018 5:30:00 AM

If you’re creating a customer education program, the question of whether to charge for training will come up. When it does, do you know what your response will be?

Keep in mind, there’s not one right answer. Different teams utilize different strategies, depending on their business goals. If you’re not sure which one is the best fit for your organization, this blog post can help.

Read More

Topics: Training

Customer Education and Your Customer Health Score

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on Jun 12, 2018 5:30:00 AM

When it comes to customer renewal and expansion, there’s no question that training and education is strongly correlated. Skilljar customers regularly report on trained cohorts of customers renewing and expanding at a higher rate than untrained customers. On one hand, it’s useful to uncover this correlation in your own organization, but truly innovative companies are taking it one step further and using customer education data as an indicator of customer health.

Read More

Topics: Training, Analytics & Metrics, Integrations

How Can You Surface Customer Training Goals Across the Organization?

Posted by

Rachel Martinez
Rachel Martinez on Jun 6, 2018 5:30:00 AM

In this blog series, we’re drawing on the expertise of Skilljar’s very own Customer Success team. They’ve helped countless teams launch successful customer training programs, and have some great insights to share. Stay tuned for new Q&As each month!

So far, we’ve dug into what training teams overlook when launching an LMS, and traits you should look for when hiring a customer trainer. This month, the question is:

"How can you surface customer training goals across the organization?"

Read More

Topics: Training

Subscribe to Skilljar's Blog

Join thousands of training professionals! Get Skilljar's latest articles straight to your inbox. Enter your email address below:

Subscribe to Email Updates

Follow Skilljar

Recent Posts