Skilljar team

Recent Posts

Customer Education Careers - March 2019


At Skilljar, we are frequently asked for candidate referrals in customer education. Here's a quick roundup of open opportunities that have come our way (in no particular order). 

Have an opening you'd like us to post? Let us know at marketing@skilljar.com or in the comments!

 

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Topics: careers

A Skilljar Love Letter

How do I love thee CTP*? Let me count the ways.*Customer Training Platform

You support and you solve,

You scale and you plan.  

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Topics: Meet Skilljar

Customer Education Careers - February 2019


At Skilljar, we are frequently asked for candidate referrals in customer education. Here's a quick roundup of open opportunities that have come our way (in no particular order). 

Have an opening you'd like us to post? Let us know at marketing@skilljar.com or in the comments!

Read More

Topics: careers

Your Guide to the 2019 Customer Success and Training Conferences

With so many events competing for your attention in 2019, it can be difficult to figure out which conferences are the right ones for you and your team. If you are looking for the best customer success, customer training, and customer marketing conferences of 2019, you’ve come to the right place. Here’s a handy guide to the upcoming events.

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Topics: Training, Customer Success, Webinars & Events

Skilljar Wins Fourth Consecutive Brandon Hall Group Excellence in Technology Award

Skilljar, the leading Customer Training Platform for enterprises, today announced that it has won a Brandon Hall Group Excellence in Technology Award for the fourth consecutive year. Skilljar was awarded silver in the Best Advance in Learning Management Technology for External Training category.

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Topics: Skilljar News & Press

Customer Education Careers - January 2019


At Skilljar, we are frequently asked for candidate referrals in customer education. Here's a quick roundup of open opportunities that have come our way (in no particular order). 

Have an opening you'd like us to post? Let us know at marketing@skilljar.com or in the comments!

Read More

Topics: careers

Designing Training Like a Product Manager, Part 2: Build, Learn, Iterate

By: Christina Ravaglia

Many products today are built using Lean processes to decide what to build and Agile practices to build them. With Lean, you release your initial minimum viable product quickly, measure your success, then based on what you learn, prioritize improvements that will be most valuable to your users. With Agile, you then deliver these features quickly and improve your product incrementally to continuously deliver value to your users. Trainers can adopt the same practices to deliver content. Repeating the learn and improve steps quickly maximizes your success in building the most valuable training for your audience, and minimizes your need to do rework.

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Topics: Training, Analytics & Metrics

Designing Training Like a Product Manager, Part 1: Writing User Stories and Personas

By: Christina Ravaglia

Trainers and doc writers are really product managers, where their product is information and their user is the training audience.

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Topics: Training

How the Karmak eLearning Team Used Sprint Planning to Tackle Their Mammoth Project

By: Joe Healy & Ezzy Schesvold

The Karmak eLearning team faced a mammoth project. We were in the process of revamping all 300
individual pieces of coursework in our learning management system, and frankly, we were struggling.

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Topics: Training

Should Net Promoter Score (NPS) be Used to Evaluate The Impact of Customer Education?

By: Kaliym A. Islam, Ph.D. 

Research on customer education suggests that calculating its business impact is a difficult task. This consensus exists for many reasons, including the fact that the activity is generally not delivered by a single department and there aren't norms around where in the organization the responsibility for educating customers exists. Perhaps the most common challenge facing the individuals responsible for educating customers, however, is the belief that the most common technique used to evaluate all training programs (the Kirkpatrick’s four-level model) is lacking.   

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Topics: Training, Analytics & Metrics, Customer Success

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