Skilljar Blog

Skilljar team

Recent Posts

Designing Training Like a Product Manager, Part 2: Build, Learn, Iterate

Posted by Skilljar team on May 22, 2018

By: Christina Ravaglia

Many products today are built using Lean processes to decide what to build and Agile practices to build them. With Lean, you release your initial minimum viable product quickly, measure your success, then based on what you learn, prioritize improvements that will be most valuable to your users. With Agile, you then deliver these features quickly and improve your product incrementally to continuously deliver value to your users. Trainers can adopt the same practices to deliver content. Repeating the learn and improve steps quickly maximizes your success in building the most valuable training for your audience, and minimizes your need to do rework.

Read More

Topics: Training, Analytics & Metrics

Designing Training Like a Product Manager, Part 1: Writing User Stories and Personas

Posted by Skilljar team on May 9, 2018

By: Christina Ravaglia

Trainers and doc writers are really product managers, where their product is information and their user is the training audience.

Read More

Topics: Training

How the Karmak eLearning Team Used Sprint Planning to Tackle Their Mammoth Project

Posted by Skilljar team on April 10, 2018

By: Joe Healy & Ezzy Schesvold

The Karmak eLearning team faced a mammoth project. We were in the process of revamping all 300
individual pieces of coursework in our learning management system, and frankly, we were struggling.

Read More

Topics: Training

Should Net Promoter Score (NPS) be Used to Evaluate The Impact of Customer Education?

Posted by Skilljar team on April 3, 2018

By: Kaliym A. Islam, Ph.D. 

Research on customer education suggests that calculating its business impact is a difficult task. This consensus exists for many reasons, including the fact that the activity is generally not delivered by a single department and there aren't norms around where in the organization the responsibility for educating customers exists. Perhaps the most common challenge facing the individuals responsible for educating customers, however, is the belief that the most common technique used to evaluate all training programs (the Kirkpatrick’s four-level model) is lacking.   

Read More

Topics: Training, Customer Success, Analytics & Metrics

Skilljar – Customer Training Transforming Customer Experience and Success

Posted by Skilljar team on March 28, 2018

*This post originally appeared on LinkedIn on 3/14/18 

By: Rajeev Batra

The defining mantra for businesses today is customer experience. While, products and services need to be easy to understand and intuitive to use, great training is key to making customers successful and lifelong advocates. One only needs to look at Apple and its Genius Bars in how seriously it takes educating its customers despite the intuitive and easy to use nature of its products. The need to continuously equip customers with the knowledge to use products and services is even more acute in the B2B world, where complexity is higher and often more is at stake for both the buyer and seller. In the modern service economy products are increasingly sold as a subscription, where delivering a superior customer experience is a constant, requiring that users know how to use a product cold. 

Read More

Topics: Skilljar News & Press

Deliver Effective Customer Training with Brain Rules and Haiku Deck

Posted by Skilljar team on February 28, 2018

By: Adam Tratt

We all want lessons to be easy to understand and hard to forget. But for those of us non-designer types, creating customer training materials that live up to this standard can be a frustrating and time-consuming chore.

Read More

Topics: Training, Creating Content, Instructional Design

How Customer Training Fits Into the Sales Enablement Ecosystem

Posted by Skilljar team on September 19, 2017

By: Cory Bray

In this guest post, Cory Bray talks about how he sees customer training fitting into the Sales Enablement Ecosystem, a framework that he and Hilmon Sorey outlined in their book, The Sales Enablement Playbook.

Most software companies pride themselves on making products that are easy to use. While most modern technologies incorporate a user experience that’s superior to those of past generations, that doesn't mean anyone can pick up a product with no guidance and be successful.

Read More

Topics: Training, Customer Success

Subscribe to Skilljar's Blog

Join thousands of training professionals! Get Skilljar's latest articles straight to your inbox. Enter your email address below:

Subscribe to Email Updates

Follow Skilljar

Recent Posts