Why You Need a Customer Training Platform

In our previous two blog posts, we demonstrated how and how customer's and partner's learning styles differ from those of internal employees.

Training external audiences is increasingly important for sales and customer success. Rather than trying to twist an internal learning management system (LMS) into serving an external audience, many companies are now choosing a best-of-breed approach by adopting an Customer Training Platform.

In this post, we discuss the benefits and criteria for choosing a system that's specifically designed for training customers and partners.

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Topics: Training, LMS

4 Reasons Why External Learners Are Different Than Employees

When participating in a training program, your customers and partners have different goals and behaviors than your internal employees. Understanding your audience is the first step to achieving successful learning outcomes. Here are 4 key considerations when designing training for external customers and partners.

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Topics: Training, LMS

How to Train the Extended Enterprise

If we were to position Skilljar as an "extended enterprise learning management system (LMS)," our customers would probably look at us with blank stares. Even mentioning the term "LMS" produces mental images of clunky, old-school HR compliance systems.

At Skilljar, we prefer to call our product a "customer training platform." But no matter what you call it, what makes Skilljar unique is our focus on customer and partner education - aka the "extended enterprise." This blog post describes the extended enterprise and what to look for in an LMS that serves this particular audience. 

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Topics: Training, LMS

New eBook - Choosing an LMS for Customer Training

At Skilljar, we help companies streamline their customer and partner training. Our learning management system (LMS) is designed specifically for customer and partner education, with unique features like our Salesforce and Marketo integrations, our e-commerce and certification engines, and multiple catalog visibility options with self-service student registration.

When it comes to selecting the right LMS, it's important to consider the unique system needs and requirements for training customers and partners. To assist you, we've collected specific considerations into our new eBook - Choosing an LMS for Customer Training.

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Topics: Training, LMS, Customer Success

Using Agile for Developing Training Content

Agile is an organizational process successfully used by many software development teams around the world. Many training teams are looking at using agile principles for developing learning content, but the industry has been generally slow to adopt this methodology. Why? Read on to learn more!

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Topics: Training, Instructional Design, LMS, Creating Content

Skilljar Wins Brandon Hall Award - Best LMS for External Training

Skilljar is excited to win the Brandon Hall Group's top award (silver) for 2015 Excellence in Technology - Best Advance in Learning Management Technology for External Training. A huge thank you to our customers - your feedback is invaluable in helping us make Skilljar a great product that's easy to use and drives business results.

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Topics: LMS

Skilljar Receives Enterprise-Ready Rating from the Skyhigh CloudTrust™ Program

We're excited to announce that Skilljar has received the highest Skyhigh CloudTrustTM rating of Enterprise-Ready for our LMS platform. Receiving the Enterprise-Ready rating demonstrates that Skilljar fully satisfies the most stringent requirements for data protection, identity verification, service security, business practices, and legal protection.

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Topics: LMS

New Feature: Integrating a Remote Proctored Exam

We love announcing new integrations and are especially excited to offer a way to connect your Skilljar training site with remote proctored exams through Innovative Exams!

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Topics: LMS

New Feature: Skilljar Site Status Updates

Stay up-to-date on Skilljar's system status in real-time!

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Topics: LMS

New Feature: Bulk Promo Code Options

Do you sell your training courses? If so, you may be interested in using Promo Codes to discount the price for your customers. Using Skilljar's Bulk Promo Code tool, you can create many codes for a single training course, or a single code for many courses. Read on!

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Topics: Features, LMS

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