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Erynn Williams

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6 Must-Read Articles on Training in Customer Success

Posted by Erynn Williams on Aug 15, 2017 5:30:00 AM

*This post was updated on 8/15/2017.

Customer success is a relatively new discipline in the software/SaaS industry as well as other industries. Today’s most successful companies are recognizing that post-sales customer onboarding, training, and engagement are absolutely critical to long-term customer success. Using customer training software like Skilljar is key to accelerating time-to-value and optimizing product adoption.

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Meet Brigitte Bright, Account Executive at Skilljar

Posted by Erynn Williams on Aug 2, 2017 5:30:00 AM


We are very excited to welcome Brigitte Bright to the Skilljar team as an Account Executive! 

Before Skilljar, Brigitte worked closely with schools and teachers to provide them with their curriculum. At Skilljar, she will bring that experience and her knowledge of educational materials to new organizations looking to easily scale their training programs! 

Welcome to the team Brigitte!

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Topics: Skilljar News, Meet Skilljar

Skilljar Releases Enhanced Salesforce LMS Integration to Drive Powerful Customer Training Insights

Posted by Erynn Williams on Aug 1, 2017 5:30:00 AM

SEATTLE - Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today it has launched a major new update in the Salesforce AppExchange, with a four-fold increase in functionality and data availability. These improvements are already live and create even more actionable data for customer education teams that use Skilljar.

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Topics: Skilljar News, Press Releases

What's Your Training Team's Philosophy? Adoption vs. Revenue

Posted by Erynn Williams on Jul 27, 2017 5:30:00 AM

What is your training team’s philosophy? In other words, is your customer training program focused on product adoption or driving revenue? And how, exactly, does your team define a successful customer training experience? 

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Topics: Training, LMS

Training Tips with Lynn Juve, Product Training Manager at Smartsheet

Posted by Erynn Williams on Jul 19, 2017 5:30:00 AM

In this month's edition of our Training Tips series, we asked Smartsheet Product Training Manager, Lynn Juve, to share her insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

Meet Casey Schumacher, Sales Development Rep at Skilljar

Posted by Erynn Williams on Jul 18, 2017 9:22:02 AM

We are very excited to welcome Casey Schumacher to the Skilljar team as a Sales Development Rep! 

Casey is in charge of connecting with companies who want to successfully onboard, engage, and retain customers. She connects with training teams from all over the world to disucss their goals regarding customer training and how Skilljar can make those goals reality!

Welcome Casey!

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Topics: Skilljar News, Meet Skilljar

Ask a CSM: Q&A With Adam Pifer, Outreach

Posted by Erynn Williams on Jul 13, 2017 5:30:00 AM

In this edition of our Ask a CSM series, we're chatting with Adam Pifer, Customer Success Manager at Outreach.

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Topics: Customer Success, Ask a CSM

Social Media and Millennial Learning Habits

Posted by Erynn Williams on Jul 7, 2017 5:30:00 AM

We recently released the eBook "Creating Engaging Training for a Millennial Audience," where we discussed the three main cultural forces that have impacted millennial learning trends. So far, we've discussed the internet and smart technology. Today's post is about social media and millennial learning habits.

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Topics: Training, Instructional Design

Smart Technology and the Millennial Learner

Posted by Erynn Williams on Jul 6, 2017 5:30:00 AM

We recently released the eBook "Creating Engaging Training for a Millennial Audience," where we discussed the three main cultural forces that have impacted millennial learning trends. The first trend we discussed was the internet, and today's topic is smart technology.

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Topics: Training, Instructional Design

Meet Dean Spalding, Customer Success Manager at Skilljar

Posted by Erynn Williams on Jul 5, 2017 5:30:00 AM


We are very excited to welcome Dean Spalding to the Skilljar team as a Customer Success Manager! 

Dean will be focusing on enterprise and mid-market clients to enable them to successfully implement Skilljar and achieve their business goals.

Welcome Dean!

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Topics: Skilljar News, Meet Skilljar

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