Have you ever heard someone say, “We don’t need customer training; our product is easy enough to understand”?
Yes, your product may be designed well. No, this does not mean your users will understand how to get the most value out of it without an effective onboarding program in place.
Topics: Training
SEATTLE - Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that it has been named the “Best Customer LMS” in the 2017 Talented Learning LMS Awards.
Topics: Training, LMS, Skilljar News & Press
Another year has come and gone. Now, it’s time to plan for 2018. Of course, you can (and should) base your strategy on the status of your own customer training program. But if you want to stay ahead of the curve, you also need to understand industry-wide trends. That’s where we come in.
SEATTLE - Skilljar, a cloud-based Learning Management System (LMS) for enterprises and their customers, announced today that for the third year in a row, Brandon Hall Group has awarded them Silver for excellence in the “Best Advance in Learning Management Technology for External Training” category.
Topics: Training, LMS, Skilljar News & Press
This time of year, many people make resolutions to eat healthier, exercise more, or learn a new skill. Then a few months later...they’re back to their old habits. The same is true for customer training teams.
Topics: Training
In last month's Training Tips series, we asked Sarah Bedrick, founding team member of HubSpot Academy and their former Certifications Program Manager, to share some of her insights and tips about how they trained customers on the HubSpot Academy team. Continue reading to see her answers to two more questions!
Topics: Training, Customer Success, Training Tips
On Thursday, December 14, Skilljar hosted the inaugural Seattle Customer Education Meetup. It was a huge success - thank you to everyone who attended!
We kicked off the night with a panel discussion where experts from Gainsight, Payscale, Smartsheet and Outreach shared insights around their top challenges and ways that they've overcome them. Then, we moved to a roundtable format to continue the conversations with everyone.
Topics: Training
You understand the value of customer training, and are ready to invest in a learning management system (LMS). Now, how do do you find the right fit?
After conducting some initial research, you may want to submit a request for proposal (RFP). In this blog post, we’ll outline what an RFP is, why they’re beneficial, and how this template can help you choose an LMS that meets your team’s specific training needs.
Topics: LMS
Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a creative content strategy and a data-driven approach.
Rely too much on the right side of your brain, and you may be in danger of providing customers with safe, but stale messaging. Lean too far left, and how will you ever know the true impact of your program?
Topics: LMS, Analytics & Metrics
SEATTLE - Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today the successful completion of its Service Organization Control (SOC) 2 Type II audit by an independent CPA firm.
Topics: Skilljar News & Press