Data empowers businesses to transform decisions from ones based on gut instinct and status quo assumptions to data-driven processes, in which evidence is used to identify patterns and adapt program strategy.
It’s onboarding time -- the most critical time in the relationship with your customer! They don’t really know you or your product yet, their hopes are high and it’s important to exceed expectations.
Topics: Training, Customer Success
*This post was updated on 8/15/2017.
Customer success is a relatively new discipline in the software/SaaS industry as well as other industries. Today’s most successful companies are recognizing that post-sales customer onboarding, training, and engagement are absolutely critical to long-term customer success. Using customer training software like Skilljar is key to accelerating time-to-value and optimizing product adoption.
Customer training platforms are not the traditional K-12 or even Higher Ed learning management system (LMS). They often offer functionality that many academically-focused platforms ignore. In this post, we’ll outline a few key differences between the academic and the extended-enterprise LMS, and highlight why they matter.
When developing an eLearning program for customer or partner training, it’s important to understand the unique characteristics of your learning audience, and know what different LMS options are available.
Topics: Training, Advanced Topics
SEATTLE - Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today it has launched a major new update in the Salesforce AppExchange, with a four-fold increase in functionality and data availability. These improvements are already live and create even more actionable data for customer education teams that use Skilljar.
Topics: Skilljar News & Press
What is your training team’s philosophy? In other words, is your customer training program focused on product adoption or driving revenue? And how, exactly, does your team define a successful customer training experience?
We recently released the eBook "How to Use Customer Training Data to Make Better Business Decisions," where we discussed the state of training metrics in 2017, and where there is still room to improve. Today's post is about how to understand the impact your team's results have on the company's bottom line.
Topics: Training, Analytics & Metrics
Most customers are not required to take training. As such, it’s crucial to create a marketing campaign that engages your training audience and demonstrates the value of your courses.
Topics: Training, Advanced Topics
We recently released the eBook "How to Use Customer Training Data to Make Better Business Decisions," where we discussed the state of training metrics in 2017, and where there is still room to improve. Today's post is about how customer training teams are currently measuring the effectiveness of their programs.
Topics: Training, Analytics & Metrics