In this month's edition of our Training Tips series, we asked Smartsheet Product Training Manager, Lynn Juve, to share her insights and tips about training customers!
In this edition of our Ask a CSM series, we're chatting with Adam Pifer, Customer Success Manager at Outreach.
Topics: Customer Success, Ask a CSM
Win the battle of customer priorities by employing some creative techniques to keep your customers engaged in your training program. Learn about incentives that can be used to promote customer education and encourage customers to complete their training courses. Examples include promotions, CE credit and more.
Topics: Creating Content
You may think customer training is crucial to the success of your organization. But do you actually have the data to prove it? Chances are, the answer is no.
Topics: Training, Advanced Topics
We recently released the eBook "Creating Engaging Training for a Millennial Audience," where we discussed the three main cultural forces that have impacted millennial learning trends. So far, we've discussed the internet and smart technology. Today's post is about social media and millennial learning habits.
Topics: Training, Instructional Design
We recently released the eBook "Creating Engaging Training for a Millennial Audience," where we discussed the three main cultural forces that have impacted millennial learning trends. The first trend we discussed was the internet, and today's topic is smart technology.
Topics: Training, Instructional Design
We are very excited to welcome Dean Spalding to the Skilljar team as a Customer Success Manager!
Dean will be focusing on enterprise and mid-market clients to enable them to successfully implement Skilljar and achieve their business goals.
Welcome Dean!
Topics: Skilljar News & Press, Meet Skilljar
Mobile, Video, Games - it almost sounds like a list of trends in on-demand training, but to those of us who attended the FocusOn Learning Conference, these were much deeper than surface-level trends. The conference was hosted by the eLearning Guild, and was bursting with enthusiastic training professionals looking to learn new ideas, evolve their strategies and experiment with different content mediums. Attendees ranged from instructional designers to directors and VPs of Learning and Development, with the majority serving internal audiences.
Topics: Training, Instructional Design, Creating Content, Webinars & Events
In this month's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "How do you keep students engaged in training?"
Topics: Training, Customer Success, Training Tips
*This post was updated on 7/17/2017.
Does your executive team understand the value of your customer training program? If not, advocating for additional resources will be a lost cause.
Topics: Training, Webinars & Events