In our eBook released last month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Professional Services and the role it plays post-sale.
More and more companies are turning to web-based or software LMSes to deliver online training to their customers and partners, and it’s easy to see why. Integrating an LMS comes with a host of benefits for all involved– users get a streamlined learning experience and companies are able to exercise greater control over the delivery of training materials.
When launching a new platform to deliver training, there are a few key items to keep in mind. The best and simplest way to stay organized during this process is to follow the tried-and-true practices in this eBook. Keep reading for some important questions and areas of consideration when planning to launch an LMS.
I'm very excited to welcome Linda Schwaber-Cohen to the Skilljar team as our new Training Manager! Linda comes from an education background and will be sharing her learned best practices to help our own customers be even more successful with their training programs.
We're also very excited to announce that Linda will be creating a brand new Skilljar learning center for our customers! She will be showing off all the bells and whistles of what Skilljar can do, and we're looking forward to leading the way our customers and other companies deliver customer training.
Welcome Linda!
Topics: Skilljar News & Press, Meet Skilljar
In our eBook released last month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Customer Marketing and the role it plays post-sale.
Topics: Training, Marketing, Customer Success
I'm very excited to introduce Matt Buchan, our new Director of Finance and Operations at Skilljar! I had the great privilege of working with Matt while at Amazon, and am absolutely thrilled to be doing it again. There is an incredible amount of back-office operations at a rapidly growing SaaS startup - financial planning and analysis, data and metrics, forecasting, bookkeeping and controllership, accounts receivable and payable, payroll, invoicing, income and sales tax, not to mention all the other corporate functions (HR, IT, procurement, facilities, compliance, and more). In just 1 week, Matt has already taken over these responsibilities and is making an enormous impact.
Matt is originally from Seattle and has spent the last year on sabbatical traveling the world. I have also recently learned that he is "virtually unbeatable at Bananagrams," and as a former Jeopardy contestant and American Crossword Puzzle Tournament participant myself, I heartily accept the challenge!
Welcome Matt!
Topics: Skilljar News & Press, Meet Skilljar
In our eBook released this month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Customer Success Operations.
Topics: Training, Customer Success
In this edition of our Ask a CSM series, we're chatting with Kristine Olson, Director of Global Training at Digital Guardian.
Topics: Training, Customer Success, Ask a CSM
In our eBook released this month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Customer Success Managers (CSMs, for short) and the role they play in the post-sale world.
Topics: Training, Customer Success
In choosing an LMS, an important first decision is whether to build it yourself or to buy it from a vendor. In this blog post, we make the case for each.
With input from Simply Measured, Outreach, InsightSquared and more
SaaS companies have been experimenting with how customer success teams should be organized. Like any new team, the roles and responsibilities are a moving target. In this eBook, we lay out the common roles and job descriptions for key members of a typical customer success organization.
Topics: Customer Success, Advanced Topics