Earlier this month we released our new eBook "How to Build a Customer Training Team." We covered common roles found on training teams and why each one is important.

In this post, we'll specifically discuss the Trainer/Instructor role and why your team may need one.

Integration enables companies to analyze customer training and certification data using powerful business intelligence tools

Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that it has launched its Business Intelligence Connector. The technology solution enables companies to easily connect their internal business intelligence and visualization tools to the customer learning, training, and certification data hosted on Skilljar’s platform. Supported business intelligence tools include Tableau, Microsoft Power BI, SAP Crystal Reports, and more.

At Skilljar, we understand that your business relies on Salesforce as the source of record for all customer data. Our Salesforce integration puts the LMS data you need right into your CRM, in real time, to increase your team’s efficiency and create a flawless customer training experience. When your team runs on Salesforce, you can accelerate results by seamlessly integrating your LMS and CRM, with the ultimate goal of improving your product adoption and long-term revenue.

In this blog post, we discuss the specific benefits of integrating your LMS with Salesforce.

Earlier this week we released our new eBook "How to Build a Customer Training Team." We covered common roles found on training teams and why each one is important.

In this post, we'll specifically discuss the VP of Training and why your team may need one.

I'm very excited to welcome Adrienne Domingus to the Skilljar team as our Associate Software Development Engineer! Adrienne recently returned to Seattle from Denver, where she spent the first part of her career with the Denver-area public schools in operational and training roles. After several years, she decided to change careers and went back to the Turing School of Software & Design because she loved building systems and software. Originally from the Pacific Northwest, Adrienne has already proven that she's taken to software development like a duck to water.

Adrienne will be managing technical relationships with our clients and assisting with their configuration, solutions, and setup. She'll also be supporting the engineering team on various development tasks, and will work directly with clients to troubleshoot, diagnose, and resolve technical issues.

Welcome Adrienne!

In the world of high-growth technology startups, many people have weighed in on the ideal functional backgrounds for founders. Common models are:

• Hipster, Hacker, Hustler - The trio of designer, developer, and sales person.
• Technical Founders - Think Mark Zuckerberg or Bill Gates. Founders get extra credibility for dropping out of college.
• Design Founders - The success of Apple and Airbnb show the potential world-changing impact of design thinking.

Strangely, product managers (PMs) almost never show up on this list. In my view, PMs are severely underrated in early stage startups - as Skilljar grows, I'm increasingly finding my personal background in product management to be a critical foundation for success. Read on for the 3 reasons why product managers make the ideal founders.

In this edition of our Ask a CSM series, we're chatting with Zach Hawley, Senior Customer Success Manager at InsightSquared.

Integration enables companies using Skilljar and WebEx to create seamless live training experiences

Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that it has integrated with the WebEx online meeting, web conferencing and videoconferencing platform. The technology solution enables seamless integration of Skilljar’s fast-growing customer training solution with the WebEx suite of collaboration and conferencing applications.

In our eBook released last month, we covered the typical roles you'd find on a Customer Success Team and why you need them. In this post, we'll specifically discuss Customer Support, why it's important, and the role it plays in the post-sale world.