School is officially in session, and midterms will be here before you know it! When the time comes, will your training plan make the grade?
*This post was updated on 9/5/17.
Video is rapidly becoming the key format to demonstrate, engage and train online learners. Don’t believe us? In a recent study, we found courses that have video have a 51% completion rate, while those that don’t have video were completed 36% of the time. And of course, as technology continues to develop, this type of content has never been easier to produce and access.
Topics: Training, Instructional Design
It's true that eLearning programs facilitate customer education in a scalable and sustainable way. However, creating high-quality content is still time consuming, and training teams have a lot to consider when deciding whether to charge for these experiences. This post describes a few things to keep in mind if you're not sure whether you should provide free or paid content.
Topics: Training
*This post was updated on 9/19/2017.
It’s that time of year again...summer is winding down, which means students and teachers need to prep for the busy months of learning ahead. The same is true for customer training teams.
Topics: Training, Webinars & Events
In this edition of our Training Tips series, we asked Rita Patterson, PayScale's Manager, Customer Education, to share her insights and tips about training customers!
Topics: Training, Customer Success, Training Tips
Data empowers businesses to transform decisions from ones based on gut instinct and status quo assumptions to data-driven processes, in which evidence is used to identify patterns and adapt program strategy.
Topics: Training, Analytics & Metrics
It’s onboarding time -- the most critical time in the relationship with your customer! They don’t really know you or your product yet, their hopes are high and it’s important to exceed expectations.
Topics: Training, Customer Success
Customer training platforms are not the traditional K-12 or even Higher Ed learning management system (LMS). They often offer functionality that many academically-focused platforms ignore. In this post, we’ll outline a few key differences between the academic and the extended-enterprise LMS, and highlight why they matter.
When developing an eLearning program for customer or partner training, it’s important to understand the unique characteristics of your learning audience, and know what different LMS options are available.
Topics: Training, Advanced Topics
What is your training team’s philosophy? In other words, is your customer training program focused on product adoption or driving revenue? And how, exactly, does your team define a successful customer training experience?