It's become increasingly clear that training is critical to drive customer success and build on the lifetime value (LTV) of customers. And there are a number of tools that can help companies provide the right education to the right users. But of course, these tools are not often free.
Training professionals may understand why it makes sense to invest in this area. However, it’s not always easy to get other stakeholders on board. If you want your CFO to approve investing real dollars in yet another software tool, you need to build an effective business case.
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Topics:
LMS,
Analytics & Metrics
SEATTLE - Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today the successful completion of its Service Organization Control (SOC) 2 Type II audit by an independent CPA firm.
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Topics:
Skilljar News & Press
In this edition of our Training Tips series, we asked Sarah Bedrick, founding team member of HubSpot Academy and their former Certifications Program Manager, to share her insights and tips about how they trained customers on the HubSpot Academy team.
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Topics:
Training,
Customer Success,
Training Tips
Looking to implement a learning management system (LMS), but not sure where to start? You’re not alone. If you haven’t been through this process before, it can be overwhelming to think about the number of tasks your team needs to accomplish before you can launch.
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Topics:
LMS
We recently released the eBook "How to Align Customer Training With Certifications," where we discussed how training professionals have merged learning and certifications at their companies. Today's post is about the benefits of doing so.
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Topics:
Training,
LMS,
Integrations
If you’re in the eLearning industry, you’ve probably heard the recent buzz around xAPI (sometimes referred to as Experience API or Tin Can). According to Advanced Distributed Learning (ADL), it lets applications share data about human performance, including quiz scores, performance in a mobile app, and whether someone has read an article or watched a training video.
That may sound better than using SCORM files, but is it really worth the hype?
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Topics:
LMS,
Analytics & Metrics
As a CRM, Salesforce’s goal is to help you effectively manage customer relationships. However, when a new customer account is signed, Salesforce only has information on the sales and buying contacts at an organization, not necessarily the ultimate end users of the product.
This presents a significant challenge for professionals in the customer training, success, and enablement industry. How do you get behavioral data on your actual customers (the product’s end users) into Salesforce to better personalize customer messaging, understand adoption, and report on customer health?
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Topics:
Training,
Advanced Topics,
Integrations,
LMS
If you're struggling with delivering a cohesive customer training certification program, you're not alone. From strategy to systems to job functions, it's time for us to reassess how learning and certifications are delivered together.
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Topics:
Training,
Advanced Topics,
Integrations
DevLearn 2017 has left the building. After three days in Las Vegas full of learning, networking and discovering what the future holds for the training world, it’s time to say goodbye to new friends and get ready to apply everything we’ve learned back home. DevLearn is the eLearning Guild’s largest conference, with over 3000 attendees and hundreds of sessions to choose from. While I can’t begin to fit everything I’ve learned into one blog post, two major themes held true throughout my time at DevLearn.
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Topics:
Training,
Instructional Design
