Earlier this month we released our new eBook "How to Build a Customer Training Team." We covered common roles found on training teams and why each one is important.
In this post, we'll specifically discuss the Trainer/Instructor role and why your team may need one.
Topics: Training
Integration enables companies to analyze customer training and certification data using powerful business intelligence tools
Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that it has launched its Business Intelligence Connector. The technology solution enables companies to easily connect their internal business intelligence and visualization tools to the customer learning, training, and certification data hosted on Skilljar’s platform. Supported business intelligence tools include Tableau, Microsoft Power BI, SAP Crystal Reports, and more.
Topics: Skilljar News & Press
Earlier this week we released our new eBook "How to Build a Customer Training Team." We covered common roles found on training teams and why each one is important.
In this post, we'll specifically discuss the VP of Training and why your team may need one.
Topics: Training
When fully scaled, many Customer Training teams provide multiple learning delivery options to best serve their customer base. In addition, training teams are sometimes responsible for aspects of customer knowledge management, including community forums and help documentation.
Topics: Training
In this edition of our Ask a CSM series, we're chatting with Zach Hawley, Senior Customer Success Manager at InsightSquared.
Topics: Customer Success, Ask a CSM
Integration enables companies using Skilljar and WebEx to create seamless live training experiences
Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that it has integrated with the WebEx online meeting, web conferencing and videoconferencing platform. The technology solution enables seamless integration of Skilljar’s fast-growing customer training solution with the WebEx suite of collaboration and conferencing applications.
Topics: Skilljar News & Press
In our eBook released last month, we covered the typical roles you'd find on a Customer Success Team and why you need them. In this post, we'll specifically discuss Customer Support, why it's important, and the role it plays in the post-sale world.
Topics: Training, Customer Success
In our eBook released last month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Professional Services and the role it plays post-sale.
Topics: Training, Customer Success
More and more companies are turning to web-based or software LMSes to deliver online training to their customers and partners, and it’s easy to see why. Integrating an LMS comes with a host of benefits for all involved– users get a streamlined learning experience and companies are able to exercise greater control over the delivery of training materials.
When launching a new platform to deliver training, there are a few key items to keep in mind. The best and simplest way to stay organized during this process is to follow the tried-and-true practices in this eBook. Keep reading for some important questions and areas of consideration when planning to launch an LMS.
In our eBook released last month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Customer Marketing and the role it plays post-sale.
Topics: Training, Marketing, Customer Success