In our eBook released this month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Customer Success Operations.

In this edition of our Ask a CSM series, we're chatting with Kristine Olson, Director of Global Training at Digital Guardian.

In our eBook released this month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Customer Success Managers (CSMs, for short) and the role they play in the post-sale world.

With input from Simply Measured, Outreach, InsightSquared and more

SaaS companies have been experimenting with how customer success teams should be organized. Like any new team, the roles and responsibilities are a moving target. In this eBook, we lay out the common roles and job descriptions for key members of a typical customer success organization.

In this edition of our Ask a CSM series, we're chatting with Brooke Simmons, Senior Manager of Customer Success at Outreach.

In a previous post, we discussed the benefits of on-demand training. In this post, we'll discuss the pros and cons of another popular training method: instructor-led training.

At scale, companies offer a wide variety of training options for their customers, including on-demand training. In this blog post, we'll discuss the many benefits of providing on-demand training, as well as some cons.

Many companies provide training services to help their customers and partners successfully adopt their product. According to Salesforce, customers who invest in training consistently report >80% higher ROI on their Salesforce investment.¹

A critical path decision for companies offering training and education services is whether to offer on-demand training, instructor-led training, or both. Each has its pros and cons, and will have different success rates depending on your organization's needs.

Excited to introduce our new blog series, Ask a CSM! We're talking with some of the industry's leading Customer Success, Education and Training professionals about the ins and outs of their day-to-day. Stay tuned for new Q&As each month!

At Skilljar, we're seeing many innovative companies successfully use online training for lead generation. While training and education have historically been reserved for post-purchase customers, more and more marketers are experimenting with using on-demand training as part of their content marketing toolbox to attract new leads.