On Thursday, February 23, Skilljar’s Training Manager, Linda Schwaber-Cohen participated in an AMA with SuccessHacker on “Training Strategies for Customer Success.”

The full transcript can be viewed here. But for those of you who are short on time, we’ve put together the following post, which has been edited for clarity and length.

Continue reading for a few key takeaways from the conversation.

In a previous post, we discussed the benefits of on-demand training. In this post, we'll discuss the pros and cons of another popular training method: instructor-led training.

Customer onboarding is one of the most critical stages of the customer relationship, when customers are most fully engaged, excited about the product, and ready to start implementation. Yet customer success teams are often bottlenecked in this critical phase, instead turning their attention to more immediate issues like renewals, complex questions, and fire-fighting issues with launched customers.

Even though the activities and knowledge needed for onboarding are already routine for the customer success team, for customers, the onboarding experience is their first real interaction with the product.

As a result, many customer success teams are looking for ways to scale the traditional sequence of 1-on-1 onboarding calls to a higher-quality, repeatable, and 1-to-many experience. While this may seem like a daunting task at first, there are easy ways to get started and take incremental steps to help scale this process. Read on for 3 tips you can implement immediately to begin scaling your customer onboarding process.

We love launching new dashboard functionality, and are very excited about our new Upload tool for the Live Training feature! With this feature you can: bulk add users to a live event, bulk mark them as having attended, and download your Live Training roster.

We've been adding lots of new functionality to our Live Training feature, and we're excited to announce the newset addition - the ability to list your live training events on your course detail page!

We're excited to announce our new feature where you can manually add or remove attendees of your live training events straight from the Skilljar dashboard!

We're excited to add a new functionality to our Live Training feature! Now, when a user registers for one of your live training events, they will receive an email confirmation that includes the event information so they can easily add it to their personal calendar, keep track of their schedule, and attend your lesson.

We are excited to announce our new Live Training feature! Live Training gives instructors the ability to schedule and track live training events - such as classroom trainings, virtual remote trainings, group meetings, and more.