In this edition of our Ask a CSM series, we're chatting with Lauren Duvauchelle, Customer Success Manager at Simply Measured.

We recently released the eBook "Building a Business Case for Customer Training." So far, we've shared the first two steps to build an effective business case for customer training: outlining your pain points and providing potential cost savings. Today's post will be covering step 3 of building a business case: highlighting revenue generation.

To craft an even more compelling argument for a built-out training program, try framing your business case around revenue generation, as well as cost savings. The following metrics can help:

We are very excited to welcome Brendan Mullan to the Skilljar team as a Sales Development Rep! 

Brendan will be in charge of identifying and qualifying new prospect accounts and working alongside the marketing and sales teams to develop opportunities into happy Skilljar clients. He'll be at the front lines of all future customer communication, and he's already made a tremendous contribution to our pipeline.  

Welcome Brendan!

We recently released the eBook "Building a Business Case for Customer Training." Last week, we shared the first step to build an effective business case for customer training, outlining your pain points. Today's post will be covering step 2 of building a business case: providing potential cost savings.

We recently released the eBook "Building a Business Case for Customer Training." In this post, we will be sharing the first step to build an effective business case for customer training: outlining your pain points.

Skilljar, a cloud-based learning management system (LMS) platform for enterprises and their customers, announced today that it has integrated with the complete GoTo family of products by LogMeIn. This new integration enables training organizations to automatically offer live, virtual and blended learning models using best in class tools, while maintaining a cohesive training experience for learners and instructors.

In this week's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "How do you show the value of training to other people in the company?" 

Instructional designers have one overarching goal: to create training that is engaging, interesting, and keeps learners coming back for more. Every decision they make is driven by the desire to create compelling content. And in the past few years, the training industry has been whispering about the latest buzzword: gamification. 

In this edition of our Ask a CSM series, we're chatting with Cherise Thielen, Customer Success Manager at PayScale.

We recently released the eBook "The 3 Stages of Customer Training Development," where we broke down the process for building a customer training program. So far, we have discussed stages 1 and 2. In this post, we will be discussing the third stage in the training development process.