In my last two blog posts, I discussed the importance of having a cohesive, overarching strategy and the establishment of a content development process in building a Customer Education Program. With this foundation in place, the third element of a successful Customer Education Program comes into play: technology. As our colleagues at TSIA Research explain, “With new learning approaches being introduced at a rapid rate, technology is a critical investment area for education services teams hoping to meet and exceed customer expectations.”

At Skilljar, we are frequently asked for candidate referrals in customer education. Here's a quick roundup of open opportunities that have come our way (in no particular order). 

Have an opening you'd like us to post? Let us know at marketing@skilljar.com or in the comments!

Procore Technologies is the world’s leading construction management software, connecting people, applications, and devices in a single, unified platform for construction professionals.

At Skilljar, we’ve partnered with hundreds of customers of all sizes in building and scaling customer education programs. Whether your company is a fast-growing SaaS startup or a multinational conglomerate, customer education is an essential driver of product engagement, customer retention, and growth.

2019 may be in full swing, but that doesn’t mean your Customer Education Program (CEP) is set for the year. An effective CEP requires regular review and revision to ensure the content maintains relevancy. While a quick “gut-check” may seem sufficient, the key to maintaining and expanding your Customer Education Program is to use data to inform the changes you do (or do not) make.

How do I love thee CTP*? Let me count the ways.*Customer Training Platform

You support and you solve,

You scale and you plan.  

At our inaugural customer conference in November, Skilljar Connect, we asked our customers for their thoughts on the essential steps that must be taken before the first piece of content is developed for a customer education program.  From the responses, there was one recommendation that consistently stood out:

“Start with the goal and then move backward. Training has to be easy and add value. Also, if it is not easily consumable, then no one will take it.”

In last week’s webinar with Gainsight, Coastal Cloud and Conversica, our panelists shared their thoughts on the role of onboarding in customer success and addressed the need for user-level, rather than account-level onboarding.

We are thrilled to share that Skilljar has been awarded Best Corporate Extended Enterprise Learning System by industry expert John Leh of Talented Learning.

The Zenefits People Platform brings everything HR into one radically simple, single app, putting benefits, payroll, and HR access in the pockets and at the fingertips of employees at America's small and mid-sized businesses.