In this edition of our Training Tips series, we asked Adam Avramescu from Checkr to share his insights about customer training!
We recently hosted a webinar with Jamey Jeff, Managing Director at Coastal Cloud. In the webinar, we asked Jamey about early findings from the Coastal Cloud Customer Success Industry Report.
Now that the report is live, we’re excited to share a few key insights with you.
Topics: Training, Customer Success
In this edition of our Training Tips series, we asked Tom Win from Greenhouse to share his insights about training and instructional design!
Topics: Training, Customer Success, Training Tips
In this edition of our Training Tips series, we asked Daniel Quick from Asana to share his insights and tips about training customers!
Topics: Training, Customer Success, Training Tips
In this edition of our Training Tips series, we asked Skilljar’s new Customer Training Manager, Damani Musgrave, to share his insights and tips about training customers. Welcome to the Skilljar team, Damani!
Topics: Training, Customer Success, Training Tips
In this edition of our Training Tips series, we asked Doug McDaniel from Engagio to share his insights and tips about training customers!
Topics: Training, Customer Success, Training Tips
By: Kaliym A. Islam, Ph.D.
Research on customer education suggests that calculating its business impact is a difficult task. This consensus exists for many reasons, including the fact that the activity is generally not delivered by a single department and there aren't norms around where in the organization the responsibility for educating customers exists. Perhaps the most common challenge facing the individuals responsible for educating customers, however, is the belief that the most common technique used to evaluate all training programs (the Kirkpatrick’s four-level model) is lacking.
Topics: Training, Analytics & Metrics, Customer Success
In this edition of our Training Tips series, we asked Jesse Evans from Facebook to share his insights and tips about training customers!
Topics: Training, Customer Success, Training Tips
In this webinar, John Leh, CEO and Lead Analyst at Talented Learning, and Sandi Lin, CEO and Co-Founder at Skilljar, explained why and how your organization can realize powerful results by combining the power of a modern customer-focused learning platform with Salesforce. In this dynamic one-hour session you’ll learn all the essentials:
Topics: LMS, Analytics & Metrics, Customer Success, Integrations, Webinars & Events
When you're looking for an LMS for customer training, maybe you start with simple goals around scaling your program, but once implemented, it's easy to see how a solid customer education program increases operational efficiency, drives revenue and product adoption, and helps raise brand awareness.
Topics: Training, LMS, Analytics & Metrics, Customer Success, Integrations