Skilljar Blog

Training Tips with Jesse Evans, Facebook

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Rachel Martinez
Rachel Martinez on March 21, 2018

In this edition of our Training Tips series, we asked Jesse Evans from Facebook to share his insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

[Webinar] Customer Education Meets Customer Success

Posted by

Rachel Martinez
Rachel Martinez on January 30, 2018

In this webinar, John Leh, CEO and Lead Analyst at Talented Learning, and Sandi Lin, CEO and Co-Founder at Skilljar, explained why and how your organization can realize powerful results by combining the power of a modern customer-focused learning platform with Salesforce. In this dynamic one-hour session you’ll learn all the essentials:

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Topics: LMS, Analytics & Metrics, Customer Success, Integrations, Webinars & Events

Increasing Operational Efficiency With Customer Education

Posted by

Molly Barber
Molly Barber on January 23, 2018

When you're looking for an LMS for customer training, maybe you start with simple goals around scaling your program, but once implemented, it's easy to see how a solid customer education program increases operational efficiency, drives revenue and product adoption, and helps raise brand awareness.

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Topics: Integrations, Training, LMS, Customer Success, Analytics & Metrics

Training Tips with Erynn Baird, Opal 

Posted by

Rachel Martinez
Rachel Martinez on January 17, 2018

In this edition of our Training Tips series, we asked Erynn Baird, Education Manager at Opal to share her insights and tips about how they train customers.

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Topics: Training, Customer Success, Training Tips

Training Tips with Sarah Bedrick, HubSpot (Part 2)

Posted by

Rachel Martinez
Rachel Martinez on December 20, 2017

In last month's Training Tips series, we asked Sarah Bedrick, founding team member of HubSpot Academy and their former Certifications Program Manager, to share some of her insights and tips about how they trained customers on the HubSpot Academy team. Continue reading to see her answers to two more questions!

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Topics: Training, Customer Success, Training Tips

Your Guide to the 2018 Customer Success and Training Conferences

Posted by

Martin Li
Martin Li on December 6, 2017

With so many events in 2018, it can be difficult to figure out which conferences are the right ones for you and your team. If you are looking for the best customer success, customer training, and customer marketing conferences of 2018, you’ve come to the right place. Here’s a handy guide to the upcoming events.

We’ll keep this list updated as we learn more. The TBD events are based on the month that they were held in 2017, but no 2018 conference dates have been released yet. If you know of an event that is not on this list, please let us know in the comments!

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Topics: Customer Success, Training, Webinars & Events

Training Tips with Sarah Bedrick, HubSpot (Part 1)

Posted by

Rachel Martinez
Rachel Martinez on November 22, 2017

In this edition of our Training Tips series, we asked Sarah Bedrick, founding team member of HubSpot Academy and their former Certifications Program Manager, to share her insights and tips about how they trained customers on the HubSpot Academy team.

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Topics: Training, Customer Success, Training Tips

Podcast Recap: Customer Training Best Practices & Quick Wins

Posted by

Martin Li
Martin Li on October 26, 2017

A few weeks ago, Skilljar’s very own Linda Schwaber-Cohen was interviewed by Receptive’s Aly Mahan for an episode of Churn It Up. In the podcast, Linda shares her approach to new customer training and onboarding. You can listen to the podcast recording here.

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Topics: Customer Success, Training

My Customer Training Nightmare

Posted by

Rachel Martinez
Rachel Martinez on October 25, 2017

In this special Halloween edition of our Training Tips series, we asked Karen Crawford, Knowledge Services, Training & Delivery Manager at Kinaxis, what keeps her up at night. 

You know that nightmare everyone has? You’re about to write an exam and you realize you’ve forgotten everything you knew about the subject? And you wake up in a cold sweat? That keeps me up at night. Except, I’m thinking about my customers who took a training course and have that feeling when they go to apply that learning two or three months later. And they only remember half of it.

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Topics: Training, Customer Success, Training Tips

How to Build a Killer Customer Success Program

Posted by

Dania Lieberthal
Dania Lieberthal on October 18, 2017

Earlier this year, we hosted a webinar outlining the key factors for SaaS companies to consider when building a customer onboarding program.

Today, we’re taking a step back to explore another critical milestone: building a customer success (CS) program. We’ve broken the process down into two distinct parts that we hope will provide a strong foundation for other SaaS companies looking to develop or elevate their existing CS programs. 

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Topics: Customer Success

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