From Skilljar's CEO: 3 Keys to Unlocking a Successful Customer Education Program (Part 2)

Posted by Sandi Lin on February 12, 2019

At our inaugural customer conference in November, Skilljar Connect, we asked our customers for their thoughts on the essential steps that must be taken before the first piece of content is developed for a customer education program.  From the responses, there was one recommendation that consistently stood out:

“Start with the goal and then move backward. Training has to be easy and add value. Also, if it is not easily consumable, then no one will take it.”

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Topics: Customer Success, Training

From Skilljar's CEO: 3 Keys to Unlocking a Successful Customer Education Program (Part 1)

Posted by Sandi Lin on January 22, 2019

We recently had hundreds of customer education leaders in town for Skilljar Connect 2018. After the conference, I took some time to reflect on our journey and what distinguishes great customer education programs at companies such as MapR, Nintex, Procore, Quick Base, The Trade Desk, Zenefits and Zendesk.

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Topics: Customer Success, Training

Your Guide to the 2019 Customer Success and Training Conferences

Posted by Skilljar team on January 14, 2019

With so many events competing for your attention in 2019, it can be difficult to figure out which conferences are the right ones for you and your team. If you are looking for the best customer success, customer training, and customer marketing conferences of 2019, you’ve come to the right place. Here’s a handy guide to the upcoming events.

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Topics: Customer Success, Training, Webinars & Events

4 Benefits of Integrating Customer Education and Support Technologies

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on November 27, 2018

The market is full of products designed to communicate with one another, so it’s perfectly reasonable to expect the sophisticated software running your customer education and support services to communicate with one another too. Yet for some reason, so many of us are still using dated and legacy business systems that don’t integrate, and house customer engagement data in silos.

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Topics: Features, Customer Success, Integrations

[Webinar] How Zenefits Uses a Customer Enablement Tech Stack to Drive Adoption

Posted by

Linda Schwaber-Cohen
Linda Schwaber-Cohen on September 20, 2018

 

The Education Services team at Zenefits was looking to provide easily accessible and immediately usable education offerings to drive customer adoption and engagement. The company addressed this challenge by connecting the technologies powering its training, support, and customer advocacy programs into an ecosystem for customer enablement. This ecosystem has made it simpler for customers to onboard, and for the Zenefits team to maximize and measure the net impact of their initiatives.

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Topics: LMS, Analytics & Metrics, Webinars & Events, Customer Success

Training Tips with Adam Avramescu, Checkr

Posted by

Rachel Martinez
Rachel Martinez on August 14, 2018

In this edition of our Training Tips series, we asked Adam Avramescu from Checkr to share his insights about customer training!

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Topics: Training, Customer Success, Training Tips

3 Key Findings from the 2018 Customer Success Industry Report

Posted by

Rachel Martinez
Rachel Martinez on August 1, 2018

We recently hosted a webinar with Jamey Jeff, Managing Director at Coastal Cloud. In the webinar, we asked Jamey about early findings from the Coastal Cloud Customer Success Industry Report.

Now that the report is live, we’re excited to share a few key insights with you.

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Topics: Training, Customer Success

Training Tips with Tom Win, Greenhouse

Posted by

Rachel Martinez
Rachel Martinez on July 18, 2018

In this edition of our Training Tips series, we asked Tom Win from Greenhouse to share his insights about training and instructional design!

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Topics: Training, Customer Success, Training Tips

Training Tips with Daniel Quick, Asana

Posted by

Rachel Martinez
Rachel Martinez on June 27, 2018

In this edition of our Training Tips series, we asked Daniel Quick from Asana to share his insights and tips about training customers!

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Topics: Training, Customer Success, Training Tips

Training Tips with Damani Musgrave, Skilljar

Posted by

Rachel Martinez
Rachel Martinez on May 30, 2018

In this edition of our Training Tips series, we asked Skilljar’s new Customer Training Manager, Damani Musgrave, to share his insights and tips about training customers. Welcome to the Skilljar team, Damani!

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Topics: Training, Customer Success, Training Tips

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