This past October, we released a study about Customer Training Completion Rates, and how completion rates were impacted by the courses' use of video content, SCORM, and the session times. Last week we discussed how SCORM lessons impact completion rates. Today's post contains some of our results regarding session times and their connection with completion rates.

Topics: Training, Analytics & Metrics

This past October, we released a study on Customer Training Completion Rates. This post will be outlining our findings regarding how SCORM impacts these completion rates and whether or not SCORM lessons will benefit your training program.

Topics: Training, LMS, Analytics & Metrics

We decided to crunch some of the numbers to bring you data on training completion rates and how different factors in your courses and content may affect them. The data presented here can be used to help you set goals for course completion and build your content strategy.

Topics: Training, Analytics & Metrics

Earlier this month we released our new eBook "How to Build a Customer Training Team." We covered common roles found on training teams and why each one is important.

In this post, we'll specifically discuss the Training Operations role and why it's important.

Topics: Training

Earlier this month we released our new eBook "How to Build a Customer Training Team." We covered common roles found on training teams and why each one is important.

In this post, we'll specifically discuss the Instructional Designer role and why your team may need one.

Topics: Training, Instructional Design

A new customer lands on your application and he’s ready to use it. He starts looking around and clicking buttons here and there. Maybe he even had a virtual training session with a member of your team last week, and he sort of paid attention as he was shown around the product. But that was then and this is now, and he’s not sure where to start, so he goes to your help center. Once he arrives, he’s greeted by hundreds of articles and has to search for something, but he doesn’t know what he doesn’t know. He’s stuck, frustrated, and now has the impression that your product is - gasp - “not intuitive.”

Topics: Training, Creating Content, Advanced Topics

Earlier this month we released our new eBook "How to Build a Customer Training Team." We covered common roles found on training teams and why each one is important.

In this post, we'll specifically discuss the Trainer/Instructor role and why your team may need one.

Topics: Training

Earlier this week we released our new eBook "How to Build a Customer Training Team." We covered common roles found on training teams and why each one is important.

In this post, we'll specifically discuss the VP of Training and why your team may need one.

Topics: Training

When fully scaled, many Customer Training teams provide multiple learning delivery options to best serve their customer base. In addition, training teams are sometimes responsible forother aspects of customer knowledge management, including community forums and help documentation.

Topics: Training

In our eBook released last month, we covered the typical roles you'd find on a Customer Success Team and why you need them. In this post, we'll specifically discuss Customer Support, why it's important, and the role it plays in the post-sale world.

Topics: Training, Customer Success