In our eBook released last month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Professional Services and the role it plays post-sale.
More and more companies are turning to web-based or software LMSes to deliver online training to their customers and partners, and it’s easy to see why. Integrating an LMS comes with a host of benefits for all involved– users get a streamlined learning experience and companies are able to exercise greater control over the delivery of training materials.
When launching a new platform to deliver training, there are a few key items to keep in mind. The best and simplest way to stay organized during this process is to follow the tried-and-true practices in this eBook. Keep reading for some important questions and areas of consideration when planning to launch an LMS.
In our eBook released last month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Customer Marketing and the role it plays post-sale.
Topics: Training, Marketing, Customer Success
In our eBook released this month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Customer Success Operations.
Topics: Training, Customer Success
In this edition of our Ask a CSM series, we're chatting with Kristine Olson, Director of Global Training at Digital Guardian.
Topics: Training, Customer Success, Ask a CSM
In our eBook released this month, we covered the typical roles you'd find on a Customer Success Team and why they're important. In this post, we'll specifically discuss Customer Success Managers (CSMs, for short) and the role they play in the post-sale world.
Topics: Training, Customer Success
In choosing an LMS, an important first decision is whether to build it yourself or to buy it from a vendor. In this blog post, we make the case for each.
Many companies offer a variety of education options for their customers and partners. Resources include self-serve knowledge articles, self-paced training, instructor-led training, discussion forums, in-app messaging, email newsletters, and conferences.
Since Skilljar helps companies create beautiful customer training experiences backed by data, we are frequently asked on best practices for seamless experiences. This article provides key tips and ideas for integrating training with communities.
Topics: Training, Integrations
Customer training is an emerging discipline that combines a diverse set of skills. Successful candidates need to be able to craft a story, communicate effectively with their audience, produce quality content, and measure results.
In the context of training customers (as opposed to training employees), successful candidates must also be flexible, fast-moving, and capable of working cross-functionally with other business leaders.
Topics: Training
In a previous post, we discussed the benefits of on-demand training. In this post, we'll discuss the pros and cons of another popular training method: instructor-led training.
In the learning process, nothing can truly replace the interactive experience with a live instructor. Instructor-led training (ILT), whether delivered virtually or in a classroom, enables companies to provide personalized and hands-on learning directly to students.
Topics: Training, Live Training