In this edition of our Training Tips series, we asked Adam Avramescu from Checkr to share his insights about customer training!
Is your Customer Success team able to spend their time effectively? Or are they overwhelmed by a high-touch customer onboarding process?
Procore Technologies provides cloud-based construction software to clients across the globe. Using its award-winning suite of project management tools, hundreds of thousands of registered Procore users manage all types of construction projects including industrial plants, office buildings, apartment complexes, university facilities, retail centers, and more.
Topics: Training
How are customers navigating your training portal? Is it easy for them to find relevant information, or do they click around, then leave out of frustration?
One way to ensure customers access the right resources is by creating targeted learning paths.
Topics: Training
We recently hosted a webinar with Jamey Jeff, Managing Director at Coastal Cloud. In the webinar, we asked Jamey about early findings from the Coastal Cloud Customer Success Industry Report.
Now that the report is live, we’re excited to share a few key insights with you.
Topics: Training, Customer Success
Is your learning management system (LMS) able to support your program’s growth? Or is it a roadblock to achieving business results?
MapR Technologies is the provider of the industry’s leading data platform for AI and Analytics. Their technologies enable enterprises to inject analytics into their business processes to increase revenue, reduce costs, and mitigate risks.
Topics: Training
Software tools are ever improving, constantly delivering value in new ways. So, too, must training content. Just like old bread, stale content is easy to spot and turns people off. As discussed in a previous article, customer training is strongly correlated with renewal, product adoption, and feature expansion. Making thoughtful updates to your training content maximizes these benefits by ensuring your customers are consuming material that is top-quality and most relevant to their needs.
Topics: Training
In this edition of our Training Tips series, we asked Tom Win from Greenhouse to share his insights about training and instructional design!
Topics: Training, Customer Success, Training Tips
In this blog series, we’re drawing on the expertise of Skilljar’s very own Customer Success team. They’ve helped countless teams launch successful customer training programs, and have some great insights to share. Stay tuned for new Q&As each month!
So far, we’ve dug into what training teams overlook when launching an LMS, traits you should look for when hiring a customer trainer, and how to surface training goals across the organization. This month, the question is:
"What are the traits of a successful instructional designer?"
Topics: Training
According to the Brandon Hall Group, only about one-third of companies are absolutely sure they will renew with their current learning management system (LMS) provider, and 38% are actively looking to replace their solution.
If you’re surprised by this fact, consider that the LMS was originally designed for internal use cases. They were built to align with the needs of Human Resources (HR), not customer training teams.
So, what makes an LMS truly customer-centric? Continue reading to learn more:
Customer training rarely exists in a vacuum. If you want to engage the right customers at the right time, you likely need support from different teams, which need access to the same data set. How can you make this process as easy and painless as possible?
In this blog post, we’ll walk you through three ways customer training teams can address this issue by integrating their LMS with their CRM.
Topics: Training, Integrations