In this edition of our Training Tips series, we asked Jesse Evans from Facebook to share his insights and tips about training customers!

St. Patrick's Day was this past weekend! We'd like to continue the fun by giving four-leaf clovers to everyone at the start of their customer training journey. But unfortunately, there’s no shortcut to the end of the rainbow. If you want to reach that pot of gold and engage your customers with high-quality content, you need to develop a plan.

So far in this blog series, we’ve explained how to increase operational efficiency, grow revenue, and decrease time to value with your LMS. In our fourth and final post, we’ll discuss how to use your LMS to create differentiation in the marketplace.

We recently released the eBook "Your Guide to Creating a Customer Onboarding Program," where we discussed a simple three-step plan to create a successful onboarding program. Today's post is about the first step: assessing your needs. 

By: Adam Tratt

We all want lessons to be easy to understand and hard to forget. But for those of us non-designer types, creating customer training materials that live up to this standard can be a frustrating and time-consuming chore.

We recently released the eBook "Customer Training Goals for 2018," where we discussed how to set effective customer training goals for the upcoming year. In this special edition of our Training Tips series, we asked Linda Schwaber-Cohen, Head of Training at Skilljar, what she would like to achieve in 2018.

Previously in this blog series, we outlined how to increase operational efficiency and grow revenue with lifetime customers. Today, we’ll discuss how to use your LMS to drive adoption and decrease time to value.

Onboarding is the critical time when a customer’s expectations meet the reality of your product and service delivery. New users are incredibly engaged when they’ve just signed. But as the vendor, it’s often 364 days to renewal and the clock is ticking to get them as quickly as possible to adoption and success.

We recently discussed how an LMS can help you increase operational efficiency. In this post, we’ll outline how to use your LMS to grow revenue with lifetime customers. Whether you want to improve retention and reduce churn, or make training a revenue generator on its own, there are multiple ways you can drive revenue through training.