Agile is an organizational process successfully used by many software development teams around the world. Many training teams are looking at using agile principles for developing learning content, but the industry has been generally slow to adopt this methodology. Why? Read on to learn more!

Most customer success teams run new customer onboarding by scheduling a series of sequenced phone calls. While this seems easy to implement, having your customer success managers (CSMs) run 1:1 and asynchronous processes is very difficult to scale.

This onboarding experience isn't ideal for your customers either. Key attendees might have scheduling conflicts, it's difficult to capture knowledge, and customers may prefer to consume information differently than how it's presented.

Offering on-demand training is a proven, successful strategy for scaling customer onboarding and education. In this post, we describe the 4 key benefits of on-demand training for your customers.

At our Pioneer Square office, we like being able to see the rotating food trucks in Occidental Park. We're likely moving soon, and won't have direct line-of-sight into our daily lunch options.

Solution? We've set up a new Twitter feed that automatically alerts us to the daily food trucks available. Subscribe here: https://twitter.com/psqfoodtrucks

Customer onboarding is a increasingly important part of long-term customer success, yet is also one of the most difficult components for a customer success organization to scale.

As your customer base grows, it becomes more challenging to deliver a consistently excellent customer onboarding experience. Your customer success managers (CSMs) are spending an increasing amount of time on basic activities, your customers are clamoring for more onboarding resources (particularly SMBs), and you have a finite headcount with which to support them.

We had a great weekend in Whistler. Here's our team photo:

We're excited to announce our offical partnership with Marketo LaunchPoint™, the most complete ecosystem of marketing solutions. The technology partnership enables seamless integration of Skilljar's fast-growing customer training solution with Marketo's engagement marketing platform.

In the final post of our customer onboarding series, we summarize the 10 strategies we introduced in the 3 previous posts. To recap:

• Part 1 - we discussed training techniques, including on-demand training, instructor-led training, and public webinars.
• Part 2 - we covered automated strategies, including in-app messaging, knowledge banks, and email drips.
• Part 3 - we introduced human-based approaches, including onboarding managers, community, live chat, and support tickets.

What a difference a year makes.

2015 was a time of incredible growth for Skilljar. At this time last year, we'd just made the tough decision to pivot away from individuals/SMBs and focus on enterprises. We had early indicators that the market was promising but did not know whether this new direction would succeed. We still had capital from our angel raise, but were not on track to reach VC-expected milestones.

So I'm incredibly proud and gratified with the progress we've made in 2015. We went from virtually zero to dozens of enterprise customers post-pivot, continually learning from our customers along the path to achieving product-market fit and healthy revenue. We welcomed outstanding new team members, including raising a VC round from fantastic investors. Our product is truly enterprise-ready, including integrations with Marketo and Salesforce, SSO, and REST APIs - and we're even closing new deals on New Year's Eve.

Try our new Fill in the Blank quizzing functionality to test your students' knowledge! With Skilljar's quiz creator, you can use Fill in the Blank and Multiple Choice questions to challenge your users and ensure they're retaining your training content.

Planning which conferences to attend next year? For professionals in customer success, customer training, and customer marketing, here's a handy guide to upcoming events.

We'll keep this list updated as we learn more. If we missed any, let us know in the comments!