[Webinar Recap] Data-Driven Customer Training: Strategies for the Modern Learner

*This post was updated on 11/27/2017

In our recent webinar with Training Industry, Sandi Lin, Skilljar’s founder and CEO and Linda Schwaber-Cohen, Head of Training at Skilljar, shared some best practices in data-driven customer training strategies. In case you missed it, there’s a recording of the full webinar here.

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Topics: Training, Webinars & Events

Back to School: 3 Steps to an A+ Customer Training Plan

*This post was updated on 9/19/2017.

It’s that time of year again...summer is winding down, which means students and teachers need to prep for the busy months of learning ahead. The same is true for customer training teams.

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Topics: Training, Webinars & Events

FocusOn Learning - A Conference True to Its Name

Mobile, Video, Games - it almost sounds like a list of trends in on-demand training, but to those of us who attended the FocusOn Learning Conference, these were much deeper than surface-level trends. The conference was hosted by the eLearning Guild, and was bursting with enthusiastic training professionals looking to learn new ideas, evolve their strategies and experiment with different content mediums. Attendees ranged from instructional designers to directors and VPs of Learning and Development, with the majority serving internal audiences.

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Topics: Training, Instructional Design, Creating Content, Webinars & Events

[Webinar Recap] How to Demonstrate the ROI of Customer Training

*This post was updated on 7/17/2017.

Does your executive team understand the value of your customer training program? If not, advocating for additional resources will be a lost cause.

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Topics: Training, Webinars & Events

CEdMA Training Leadership Conference Recap

Each year, managers and senior leadership in training organizations at technology companies come together to learn from each other and share ideas. They do this thanks to CEdMA, the Computer Education Management Association. I had the pleasure of attending the first day of this year’s CEdMA Training Leadership Conference in Santa Clara, California, where Skilljar was a sponsor.

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Topics: Training, Customer Success, Webinars & Events

[Webinar Recap] How to Map Your Customer Training Journey & Plan for Growth

This post was updated on 6/14/17.

If you’ve launched a successful training program, that’s certainly reason to celebrate. But remember, customer training is not designed to be static; there’s always room for more growth.

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Topics: Training, Webinars & Events

[Webinar Recap] Building a Customer Onboarding Program: The Keys to Success

Customer onboarding is crucial for SaaS companies looking to drive recurring revenue. It allows you to improve users’ time to value, which leads to increased renewals.

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Topics: Training, Webinars & Events

Key Takeaways from the Learning Solutions Conference and Expo

A few weeks ago, I had the opportunity to attend eLearning Guild's Learning Solutions Conference and Expo in Orlando. Session topics ranged from program design and project management to technology, content creation techniques, course development, and data and analytics. There was an equally large variety of professionals at the conference, from Instructional Designers, to Training Managers and Directors, to LMS admins.

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Topics: Training, Instructional Design, Creating Content, Webinars & Events

Key Takeaways from the ATP Innovations in Testing Conference

Last week, over 1000 assessment industry professionals from practice areas such as Certification/Licensure, Clinical, Educational, Industrial/Organizational and Workforce Skills Credentialing descended on Scottsdale, Arizona to attend the Innovations in Testing Conference presented by the Association of Testing Professionals. The conference was packed with professionals who deal with testing and certification in a variety of industries, and I had the opportunity to meet and mingle, as well as learn about the issues facing the industry.

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Topics: Training, Instructional Design, Creating Content, Webinars & Events

[Webinar Recap] Creating the Perfect Training Course

*This post was updated on 3/30/2017.

In our latest webinar, which took place on Tuesday, March 28 at 11 AM PST, Molly Barber and Linda Schwaber-Cohen from Skilljardiscussed the findings from our study on the anatomy of a training course.

Whether you have an existing training program in place or you're looking to build one from scratch, it helps to understand the benchmarks for success.

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Topics: Training, Webinars & Events

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